ReadyNAS Management services offline after 6.5.0 update

[RobertKery]

• I upgraded to 6.5.0 following notification from the Admin page that this upgrade was available. The software downloaded and instructed a reboot. However after the reboot the power light remained flashing (slow pulse) and the Web Admin page would no longer load.
• Access to the disks and my files is fine from all my devices.
• If I try to start the Admin page via the IP address the drive is located, I am requested for User Id and Password then it attempts to open the Admin utlity. The splashscreen shows version 6.5.0 and then appears to start loading the program, but times out with an error message "ReadyNAS Admin Page is offline"
• I downloaded latest RAIDar. Raidar immediately detected the drive but status shows "Management service is offline". I can browse the disks, download logs and do diagnostics. The diagnistics reports no errors. The logs are extensive and with a quick scan my novice eye could not detect/understand them.

The unit has a single 3TB drive installed with about 40% utilisation.  It is a relatively new drive approx 6 months old.

System seemed to working well under the previous OS but I could not load or see any APPs.

Any advice is appreciated.

Tx

Robert

[mdgm-ntgr · Accepted solution]

Your system has been fixed. We have added a fix to the next firmware release to try to recover from this situation.

[mdgm-ntgr]

Can you send in the logs zip you downloaded (see the Sending Logs link in my sig)?

[RobertKery]

Logs now sent.

[mdgm-ntgr]

I didn't receive the logs. Instead I received the config backup (no longer needed to be restored) for the issue where apps couldn't be installed/uninstalled on ARM systems on 6.5.0.

[RobertKery]

Sorry wrong file. Sent new one, hopefully correct.

[mdgm-ntgr]

Odd. I didn't receive your second email.

[RobertKery]

Have sent file again..

[mdgm-ntgr]

Thanks for the logs. I have sent you a PM.

[mdgm-ntgr · Accepted solution]

Your system has been fixed. We have added a fix to the next firmware release to try to recover from this situation.

[RobertKery]

Thank you!

[mdgm-ntgr]

I should note that there are multiple possible reasons why that error message may be encountered and you encountered one of them.

[RobertKery]

Thanks for the warning, but at this stage , the Admin utility loads as expected, so the problem I had is resolved. 

[mdgm-ntgr]

That last comment of mine was more for the benefit of others who may come across this thread in the future.

[keyun21]

I am having same issue where I upgraded to 6.5.0 and now I am getting db error when i try to access my file and folders. 

The error is "Folder Operation Failed."

1001040005

Failed DB Query for 'SELECT FROM share'. Inernal DB error.

(1722.:11 database disk image is malformed)

I am going to send you my log file so please update me on this. ASAP.

[mdgm-ntgr]

keyun21,

I have sent you a PM.