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Forum Discussion
ReadyNAS Upgrade from Ultra 4 to 214
Hi, I have just upgraded my NAS from an old Ultra 4 to an RN21400.
I followed the instructions about upgrading from a legacy NAS to OS 6 by installing a spare disk into the new NAS and updated the OS.
I then installed the 2 drives from my old ultra 4 and put them into the 214 and it said "could not properly extract" and then an error code: do_exit+4cc
With this I decided to put the disks back in the ultra 4, back up my data elsewhere, formet the drives in the new NAS and copy the data back. The problem is, I have put the disks back in the ultra 4 and it just says "Booting" all the time. Really worried about my data now.
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EnochPowell wrote:
I then installed the 2 drives from my old ultra 4 and put them into the 214
If your Ultra was running 4.2.x firmware, then that was a big mistake. You can temporarily mount OS 4.2.x drives in an x86 OS-6 NAS, but you cannot do that with arm platforms like the RN214.
EnochPowell wrote:
The problem is, I have put the disks back in the ultra 4 and it just says "Booting" all the time. Really worried about my data now.
It is at risk. If you are lucky, only the OS partition on the disks were damaged.
You could try powering down the Ultra, and see if it boots without disk 1 installed (keep disk 2 in slot 2).
If you are using OS 4.2.x in the ultra, you can use paid Netgear support (my.netgear.com), though they might need to charge for data recovery. https://kb.netgear.com/69/ReadyNAS-Data-Recovery-Diagnostics-Scope-of-Service
You could also try connecting one disk to a Windows PC (either SATA or via a USB adapter/dock), and see if R-linux for Windows can see the data. You'd need to off-load it. https://www.r-studio.com/free-linux-recovery/ Note that if you are running OS-6 on the Ultra you'd need to use recovery software that supports btrfs. There are no free packages, you'd need to something like ReclaiMe (https://www.reclaime.com/ ). You can see what it can recover before you purchase it.
Hi Stephan, thanks for your reply.
All i did was insert the discs and turned it on.. I followed the instructions as shown on this website: https://kb.netgear.com/29876/ReadyNAS-Migrating-disks-from-RAIDiator-4-1-or-RAIDiator-5-3-to-ReadyNAS-OS-6
How do i get in touch with support?
Many Thanks
EnochPowell wrote:
I followed the instructions as shown on this website: https://kb.netgear.com/29876/ReadyNAS-Migrating-disks-from-RAIDiator-4-1-or-RAIDiator-5-3-to-ReadyNAS-OS-6
Those were the wrong instructions, since you aren't running 4.1.x or 5.3.x firmware in the ultra. You are running 4.2.x
The correct general instructions are https://kb.netgear.com/29875/ReadyNAS-Migrating-disks-from-RAIDiator-to-OS-6
If you then follow the link for your ultra, you'll end up here: https://kb.netgear.com/29957/ReadyNAS-Migrating-disks-from-RAIDiator-4-2-to-ReadyNAS-OS-6-x86 Note that it specifically spells out OS-6 (x86).
EnochPowell wrote:
How do i get in touch with support?
Start with my.netgear.com.
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