NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Shadowlore
May 26, 2019Guide
ReadyNas 526X "Data: dead"?
ReadyNAS 526x
Firmware: 6.9.4 Hotfix 1 (will update to latest version once all this is sorted, or I'm happily convinced I'm not going to have to do a factory default.
6 drives, all WD Reds, in X-...
- May 28, 2019
Wow... So I finally got ahold of tech support, and Rene with tech support got the issue sorted out.
They actually discovered another issue with the unit.. here's the full info:
"There was some disputes on the superblock of /dev/sda so we adjusted it to sync with the other working drives. However /dev/sdb has not synced fully so I suggested to remove it from the array. Try to format /dev/sdb and hotplug it to the unit to sync again properly. Once you sync the new formatted drive, the array will be complete again and should not be degraded anymore."
Holy. Cow. My weekend is saved.
Now, then... to start this backup, before I issue a resync. :)
Shadowlore
May 27, 2019Guide
Found the 'chat' option... got in touch with a 'Yvan'... who said he didn't handle that, so he xferred me to another department.. and then I was disconnected.
(This is actually the main reason I hate dealing with tech support from large companies... they all want to move to a 'chat' option, which always seem to have a number of tech issues)
Now to find an actual phone number.
Shadowlore
May 28, 2019Guide
Wow... So I finally got ahold of tech support, and Rene with tech support got the issue sorted out.
They actually discovered another issue with the unit.. here's the full info:
"There was some disputes on the superblock of /dev/sda so we adjusted it to sync with the other working drives. However /dev/sdb has not synced fully so I suggested to remove it from the array. Try to format /dev/sdb and hotplug it to the unit to sync again properly. Once you sync the new formatted drive, the array will be complete again and should not be degraded anymore."
Holy. Cow. My weekend is saved.
Now, then... to start this backup, before I issue a resync. :)
- StephenBMay 28, 2019Guru - Experienced User
Shadowlore wrote:Holy. Cow. My weekend is saved.
Thx for the update (and I'm glad to hear that everything was sorted out).
Any idea on the details of what Rene did to adjust /dev/sda?
Related Content
NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!