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Readynas 102 extremely slow after update to 6.4.1
I have a Readynas 102 system with 2 2TB discs. there is about 230 GB of data on the discs. Yesterday I updated to 6.4.1, as suggested in the administration page. After that the system is extremely sl...
What firmware are you running?
Is the antivirus service enabled.
I think the comment about aeroplanes was from me.
Don't know if you'll read this but like you I am stunned that Netgear can allow a piece of firmware, 6.4.0 to be rolled out with so many issues, then provide 6.4.1 which if nothing else has made it worse for me.
Then to rub salt into the wound when I raise a request for support they want to charge me nearly £100 for support to deal with an issue on a 102 which is only 18 months old and was working fine on 6.2.5.
The latest thoughts from Netgear is that I try a beta firmware. Like I fell off a Christmas tree. If a piece of supposed tested firmware wrecks my systems performance and ability to provide reliable backups do they really think I want to install some beta firmware? Which I definitely will not. At least at the moment I can access my data albeit slowly and my backups will take place but will take 4 hours instead of the previous 1 hour.
Hi YorkBoy,
There are other users who have experienced the same but was sorted out by disabling the AV feature of the ReadyNAS. As of now, this issue is being addressed and a fix will be available soon.
Kind regards,
BrianL
NETGEAR Community Team
Thank you for taking the time to reply.
Yes Netgear have said the same thing many times and I have told them every single time that my AV is disabled.
At the moment I live with the 102 running very slow, the backups taking four times as long as they used to, I have a share which is shown as a hard drive which doesn't exist until I plug in my backup drive and it appears as an exact mirror except in name.
Back in October last year I had a fully working system, since 6.4.0 it's been a nightmare.
I have a readynas V1 it has always run faultlessly and I'm seriously thinking about reverting to that and scraping the 102 which has been problematic since day 1. The problems being caused without exception by firmware issues.
Theres a saying, when it ain't broke don't fix it.
Hi YorkBoy,
I checked your support ticket and our L3 Engineer gave some insight about the issues that you've reported. Would you mind trying the Beta Firmware 6.4.2 (beta 2) and try another external USB storage to run your backup? It was also mentioned that network performance is also contributing to the slow R/W performance. Perhaps, connect your ReadyNAS to your PC and see if it improves.
I look forward to your response.
Kind regards,
BrianL
NETGEAR Community TeamHi
Thank you for taking the time to reply.
Yes I am aware of the beta firmware but I am wary of trying it for the following reasons.
1) perfectly good tried and tested firmware 6.4.0 wrecked my system.
2) perfectly good tried and tested firmware 6.4.1 solved one issue (USB backups) but created other issues and slowed it down considerably.
3) a previous beta firmware for another earlier issue caused me problems which took days to recover from.
4) nobody as yet has bothered to look at my system using remote access even though back before Christmas this had all been arranged. I have sat and waited for someone from Netgear to contact me so I can show them this most perculiar issue which is as follows. I insert a USB hard drive for my backup and two devices appear as shares, the second being described as a 3.0_Slider (which is the name for a Corsair USB stick which was at one time used in the front USB for backup of particular data). This second device has exactly the same storage sizes as the hard drive and if I try to eject this 'ghost' drive the system ejects both the ghost and the USB hard drive. This problem of ghost shares occurred when I first bought the unit 18 months ago. A firmware update finally sorted it but now it's back but nobody else is reporting this.
5) I need my NAS for my work and really can't afford to create anymore issues.
Thanks again for your time.
John
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