"Found Bad Disk" Recovery

When did you purchase the NV+?

Was it purchased on/after Aug 21, 2007?

I would suggest you contact NetGear tech support (http://www.readynas.com/support) and see what they suggest.

Is the new disk on the HCL? http://www.readynas.com/?cat=37

Have you tried to remove disk 1 (the new disk) and boot the NAS?

claykin wrote:
Is the new disk on the HCL? http://www.readynas.com/?cat=37 Have you tried to remove disk 1 (the new disk) and boot the NAS?

The new drive is ST2000DL003. It shows on the HCL list. I plan to replace the other disks as well if this works, and double my capacity in the process...

If I remove the new drive the unit boots. I don't see the old shares at all at this point. If I put the old one back in boot fails.

The other odd thing thing is that looking back at the log it was drive 3 not drive 1 that reported SMART errors.

mdgm wrote:
Was it purchased on/after Aug 21, 2007? I would suggest you contact NetGear tech support

that seems like a bother... I was hoping that it would be straightforward -- replace failed drive and then replace the others...

[BUMP]

Can anyone point me to steps to troubleshooting a defective hard drive with "found bad disk error"?

TIA

Do contact tech support as suggested. It's likely you might need to try cloning one or more disks.

Please send the system log to support engineer and add the case# in the subject, so we can trace it.

menlomike386 wrote:
[BUMP] Can anyone point me to steps to troubleshooting a defective hard drive with "found bad disk error"? TIA

Vendor tool - http://www.seagate.com/www/en-us/suppor ... s/seatools

Spinrite - http://www.grc.com/spinrite.htm

I'm going to continue to document my travails in hopes this helps someone...

So, after a total of 3 hours with tech support, plus a useless 24 hour wait dictated by the first tech support rep, the result is that they gave me an RMA for the chassis because he somehow determined that slot 1 was bad and gave me an RMA, which I then happily paid $50 to get overnight.

Well, I have since determined conclusively that there is no problem with slot 1 in the unit by installing a new drive in slot 1 of the "defective" chassis and I am able to format it and access it just fine. So the problem was the drive.

I have determined this conclusively also -- that drive 1 of my 4 which were in the unit was bad -- by installing all 4 drives in another NV+, and having it fail to boot even after a "firmware reset". Finally, I placed a new (unformatted) drive in place of the defective hard drive 1, and performed a "firmware reset" using the back panel switch.

In this state, the unit boots, and I see my old shares listed in frontview, but the shares are not accessible and raidar shows a yellow "warning or dead" indicator for the unit.

Unfortunately, in frontview, the button for "resync" is grayed out, so what is the next step? Anyone? Call tech support again? (last time it was 45 minutes on hold followed by a very nice and helpful fellow, who unfortunately reached an incorrect conclusion...)

claykin wrote:
menlomike386 wrote: [BUMP] Can anyone point me to steps to troubleshooting a defective hard drive with "found bad disk error"? TIA Vendor tool - http://www.seagate.com/www/en-us/support/downloads/seatools Spinrite - http://www.grc.com/spinrite.htm

Thanks, but that's not what I was looking for. I want to know how to recover the data off the other 3 once I've determined that one drive is dead.

When you plug the "dead disk" into a PC can you see it? Even though you can't read it?

mdgm wrote:
When you plug the "dead disk" into a PC can you see it? Even though you can't read it?

Windows asks if I should format it. When I say "no" the disk doesn't show in disk management -- in fact disk management doesn't finish loading, so I'm guessing it's totally dead. I believe that when I plug the other drives into a windows PC I get a linux partition, a swap partition and an unknown large partition.