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alextowns's avatar
alextowns
Follower
Jan 23, 2018

unable to map or connect to share with windows 7 professional

Hi, I've been using my readynas for ages, then suddenly I can no longer access the drives from my main windows 7 PC.!? I can ping the ip, access the admin frontview, see it under "storage" when clicking "network" in windows explorer... but can't access the previously mapped shares, re-map or add network location using either the IP or server name. Its the same on both Nas I have on the network, but other PCs running Win10 can see and access them fine.. but the Win7 PC is my main PC. All Nas running latest firmware Its doing my head in... any suggestions most appreciated. NAS#1 Ultra 4Plus, NAS#2 NV+ V2

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  • StephenB's avatar
    StephenB
    Guru - Experienced User

    Microsoft has been tightening up on SMB guest access, so that is one possible cause.  Also check that Windows still has the network classified as "work", "private", or "home".

     

    Try adding credentials to the Windows Credential manager for the NAS (one for the IP address, another for the hostname).  These should include the username/password for an account on the NAS.  If you haven't created any accounts, you can use the NAS admin account credentials.

     

    You can test whether this will work by running CMD and then entering

    net use * /delete

    net use t: \\nas-ip-address\sharename /user:admin nas-admin-password

     

    Of course use the real IP address, sharename, and admin password.  Be careful on the typing (both spaces and slash direction). 

     

    The first command terminates any open network sessions.  if it asks for confirmation, then let it proceed.  It might also tell you that there are no open sessions, which is fine.  The second command attempts to map the share to drive letter t. 

     

    Note you can also try mapping the entire volume (using C for the sharename).  That will fail if the NAS is still using the default admin password.

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