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User has been Auto deleted - all data lost
Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1. User has been Auto deleted - all data lost. Can not acces local user home dir?!? Can someone check this? Or tell me, in which log can I check th...
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?
This announcement has been updated over time.
I'm going to mark this as the solution to make sure those visiting this thread see this post.
It is not a matter of an up to date backup, there is a flaw in the system if a problem at Netgear can delete folders on a Nas unit by remote. People buy these units for security of their files, photos etc but apparently these are not even personal backup units as they are controlled more or less completely by Netgear.
i personally have lost years of family photos, videos, personal documents, the reason I bought this was because it was on a RAID system, I understand the hardware risks but for a company to delete personal folders is unacceptable and definitely was not in the small print!!
I'm away at the moment with limited access to the internet but engineering might have found a way to recover the data.
Please don't run any volume maintenance or make any changes to you volume if possible as these will reduce the chances of partially/fully successful data recovery. If you must access your data still on there for now I would boot to volume read-only mode.
If you can connect a USB HDD (with enough space to hold the deleted data) to your NAS and boot your NAS to tech support mode (a boot menu option), and PM me the 5-digit number you then get and your agreement to http://kb.netgear.com/20932/NETGEAR-Remote-Access-Policy I'll take a look when I'm back.
Hello,
Readynas just deleted my account!!!! So I don't have access to all my documents!!! This is very bad!
What is that? I've read a bit about it on internet and it already happened in 2016... And still happens?! What service is that`?!
What is the status now about this problem? How can I get my documents back?
Greetings, see above that the journal...
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