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RN 516 - Remove inactive volumes to use the disk #1,2,3,4,5,6
[sorry for bad/homemade english]
There are already some post about my problem, but quite different solutions and I´m at the moment not really in to try whatever suggestions and maybe make bad things worse...I don´t feel lucky tonight:-/
Ok, here´s the plot:
Some weeks ago I got my system degraded due to failing disk, channel 5. All greyd out/missing in administration.
Warranty gave me a new one, replaced it and waited through sync during night. After sync I made a restart and everything seemed to be ok, the degraded-warning had disappeared and all disks reported green/online. I didn´t check filesystem though, downloaded new firmware and went to work.
When coming home I found all disks red and the request in subject....and no volumes.
Tried restart...and removing the new disk.
I can see in log (extract below) that another disk (channel 3) reported failed just before the new disc was synced and went online, that didn´t show at all when I checked some hours later. There´s also an entry telling volume still degraded, everything was green and healthy in the morning though...and the yellow DEGRADED I´ve been looking at for some weeks was all gone.
No entries in standard log during day telling when green turned red.
What to do?
| Thu Aug 17 2017 18:35:21 | System: Bakgrundstjänst i ReadyNASOS startade. | |
| Thu Aug 17 2017 18:33:00 | System: Systemet startar om. | |
| Thu Aug 17 2017 18:31:38 | Disk: Diskmodell:WDC WD4002FFWX-68TZ4N0 Serie:K4K20GZB togs bort från kanal 5 i huvudenheten. | |
| Thu Aug 17 2017 18:29:58 | System: Bakgrundstjänst i ReadyNASOS startade. | |
| Thu Aug 17 2017 18:27:37 | System: Systemet startar om. | |
| Thu Aug 17 2017 5:49:53 | System: Firmware uppdaterades till 6.8.0. | |
| Thu Aug 17 2017 5:49:53 | System: Bakgrundstjänst i ReadyNASOS startade. | |
| Thu Aug 17 2017 5:46:24 | System: Systemet startar om. | |
| Thu Aug 17 2017 5:45:09 | System: En ny firmwareversion (6.8.0) är tillgänglig. | |
| Thu Aug 17 2017 5:45:07 | System: Bakgrundstjänst i ReadyNASOS startade. | |
| Thu Aug 17 2017 5:42:44 | System: Systemet startar om. | |
| Thu Aug 17 2017 2:53:49 | Volym: Omsynkroniseringsåtgärden har slutförts på volymen data. Volymen är dock fortfarande degraderad. | |
| Thu Aug 17 2017 2:52:35 | Disk: Disken i kanalen 5 (Internal) ändrade status från RESYNC till ONLINE. | |
| Thu Aug 17 2017 2:52:33 | Disk: Disken i kanalen 3 (Internal) ändrade status från ONLINE till FAILED. | |
| Thu Aug 17 2017 1:00:40 | Volym: Volymen data är Degraded. | |
| Thu Aug 17 2017 0:05:18 | Snapshot: Snapshot-beskärningen tog bort snapshot 2017_07_20__00_00_29 från utdelningen eller LUN Pictures. | |
| Thu Aug 17 2017 0:05:18 | Snapshot: Snapshot-beskärningen tog bort snapshot 2017_07_20__00_00_29 från utdelningen eller LUN Music. | |
| Thu Aug 17 2017 0:05:18 | Snapshot: Snapshot-beskärningen tog bort snapshot 2017_07_20__00_00_29 från utdelningen eller LUN istat. | |
| Thu Aug 17 2017 0:05:18 | Snapshot: Snapshot-beskärningen tog bort snapshot 2017_07_20__00_00_29 från utdelningen eller LUN Documents. | |
| Thu Aug 17 2017 0:00:13 | Snapshot: Snapshot c_1502920808 skapades för utdelningen eller LUN Pictures. | |
| Thu Aug 17 2017 0:00:12 | Snapshot: Snapshot c_1502920808 skapades för utdelningen eller LUN Music. | |
| Thu Aug 17 2017 0:00:12 | Snapshot: Snapshot c_1502920808 skapades för utdelningen eller LUN istat. | |
| Thu Aug 17 2017 0:00:12 | Snapshot: Snapshot c_1502920808 skapades för utdelningen eller LUN Documents. | |
| Wed Aug 16 2017 21:40:30 | Volym: Omsynkronisering av volymen data startades. | |
| Wed Aug 16 2017 21:40:22 | Disk: Diskmodell:WDC WD4002FFWX-68TZ4N0 Serie:K4K20GZB lades till i kanal 5 i huvudenheten. | |
| Wed Aug 16 2017 1:00:20 | Volym: Volymen data är Degraded. |
It looks like disk 3 failed at the end of the resync process (2:52:33), and the volume was degraded when you restarted it (5:42:44).
The log also shows that disk 5 was removed again after the restart 18:31:38. Were you doing anything with the NAS at about that time?
I suggest using paid support. If you purchased (new) between 1 June 2014 and 31 May 2016 you have courtesy chat support.
3 Replies
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It looks like disk 3 failed at the end of the resync process (2:52:33), and the volume was degraded when you restarted it (5:42:44).
The log also shows that disk 5 was removed again after the restart 18:31:38. Were you doing anything with the NAS at about that time?
I suggest using paid support. If you purchased (new) between 1 June 2014 and 31 May 2016 you have courtesy chat support.
Yes, when I discovered the issue I tried what, in panic, seemed as the most logic action; remove the new drive...
Have to wait ´til chat support here opens in about 12 hours.
Any educated guess...what are the chances I will be able to rebuild the raid and recover my data?
Grimjack wrote:
Any educated guess...what are the chances I will be able to rebuild the raid and recover my data?
I'm not sure about the odds. The disk 3 failure occured shortly before the resync completed. That tells me that the resync might have failed (despite the success message).
It's best to do nothing until they take a look.
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