RN102 unreachable after firmware 6.4.2 update

[baskunnen]

Hello,

Last week I updated the firmware of my 2 RN102s. One works fine, no problem, but the other one has serious network problems. I cannot reach the device via the folders on the computer and even logging in via the browser gives problems. The admin page keeps refreshing, not showing the device. Both devices have the same protocols etc.

Please advice me what to do.

Thanks!

Bas Kunnen

[JennC · Accepted solution]

Hello baskunnen,

You're most welcome. You should thank StephenB, he's the one led you to the AV 🙂

Please feel free posting any comments, questions or suggestions, we appreciate your contribution to the community!

Regards,

[StephenB]

If the AV service is enabled on either RN102, you should disable it for now.

If that doesn't resolve it, you will want to download the logs (either from the admin UI or via RAIDar 6.x).

[JennC]

Hello baskunnen,

It should be visible on RAIDar. If it is not, check the physical connection between that NAS and the router/switch where it is connected.

Regards,

[baskunnen]

thnx StephenB for your response.

Unfortunately I have no idea what you mean with the AV service.

@JennC: Yes, it's visible in RAIDar. But by clicking the hyperlink to the folders, it keeps on scanning. I cannot get acces to the files.

best, Bas

[JennC]

Hi baskunnen,

StephenB is referring to AntiVirus feature of the NAS.

Regards,

[baskunnen]

Wow! That seems to work! (for now)

I disabled Antivirus and I have acces again.

But is it safe?

[JennC]

Hello baskunnen,

Can you try typing \\ then followed by the IP address of the NAS in the address bar of Windows explorer? How's the LED activities by the way?

Regards,

[JennC]

Hello baskunnen,

Yes it is safe, we recommend to disable this for the meantime. Eng'g team is developing a fix for this and we are expecting it to be released this March.

Regards,

[baskunnen]

thank you!

I lost a day... All my office documents and contracts are on the NAS and were unreachable...

but thanks again!

[JennC · Accepted solution]

Hello baskunnen,

You're most welcome. You should thank StephenB, he's the one led you to the AV 🙂

Please feel free posting any comments, questions or suggestions, we appreciate your contribution to the community!

Regards,