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Forum Discussion
kairukun93
Oct 26, 2016Aspirant
NETGEAR Genie The NETGEAR A6210 is not found?
Hi, I recently purchased a NETGEAR A6210 AC1200 High Gain Wireless USB Adapter, the main issue is that when I tried to install NETGEAR Software "Genie" which it suppose to like update the USB WiFi Ad...
- Feb 04, 2017
I had the same problem. I have only USB 2.0 but ended up installing the full .exe installer with Genie and could not get past this error until I just went back to the unzipped file and installed the Standalone file and to it to reinstall. I then plugged the device into the usb port and now it recognized the adapter!
sshikles
Nov 10, 2016Tutor
Hi DaveinNE,
Download the the .35 software update "Software version 1.0.0.35" to a folder and unzip it. When it is unzipped you will have three files
A6210_v1.0.0.35.exe (this is the genie software)
A6210_v1.0.0.35_Release Notes.html
A6210_v1.0.0.35-StandAlone.exe
The A6210_v1.0.0.35-StandAlone.exe is the usb adapter driver. This is the one I had to reinstall after the Genie update.
DaveinNE
Nov 10, 2016Aspirant
SShikles you are the best! I did what you said. I then went to settings and connected that way. The computer searched for my wifi networked and I logged in through settings. A great wast of 4 hours. I need this for business and Netgear caused me to lose 4 hours of valuable time. Thank you SShikles.
- sshiklesNov 10, 2016Tutor
DaveinME, I'm glad that it worked for you and thank you for the compliment though I am far from deserving it. When it happened to me, I was watching Netflix and the update poped up and I thought this will only take a couple of seconds...way wrong answer, lol!! A couple of hours that night and some sleep did I realize the next day that maybe that is why Netgear included the driver download. Still seems odd to me that this wasn't mentioned in the readme file. I hope you're business wasn't adversally affected to much because of this.