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Forum Discussion
AC1200 Range Extender (EX6200v2) Won't Connect to Internet
I am now wondering why I bought this, with all I have read online about the internet connection problems with these extenders.
The first time I connected it to the Spectrum Router/Modem, I had to get a cable to hardline connect to the extender to get it set up.
Anyway, my tale of woe:
The Extender was working with the existing Spectrum Modem/Router.
Spectrum had to replace the modem/router.
They replaced it with a 2-piece modem and router.
I can connect through the router to the internet.
Now, I followed the instructions to reconnect the extender to the new router
Start at RESET
Connect to Extender network
Click New Extender Setup
Enter Admin Account Info
Click Continue
Click Wifi Range Extender
Extender Scans Both Frequencies
Pick the 2.4 GHz and 5 GHz Networks to connect to
Input Passwords for each band
use password same as existing
Click Next
Applying Settings (This may take a moment)
Almost 2 minutes later, screen comes up that says Connect Any WiFi device using the credentials below
Try to connect phone to 5G_EXT
Connects, but "Internet may not be available"
Shows network speed as 130 Mbps, WPA2 PSK on 192.168.1.158
YouTube cannot connect to internet
2G_EXT won't connect either
I have 3 green lights on the router (double arrows and 2 band lights)
Click the "Continue" button on the computer screen
"You are not connected to your Extender's WiFi Network"
This seems to be a variant to a common tale of woe.
How do I get the Extender to complete the setup and connect to the Router and Internet PROPERLY??
As I stated at the beginning, I can connect directly to the router, and the connection is OK. Slow, but OK (38 Mbps)
I have tried various things to get this to work, to no avail.
Does anyone have any advice, or what to do next. Please be specific. Vague generalities won't work.
12 Replies
So does anyone have an answer for why the Netgear Extenders don't work with Spectrum equipment? Can find plenty of people who are experiencing issues,but no answers.
- I have the same problem. It seems that Netgear extenders do not play well with Spectrum routers. You can establish a connection to the extender ( and verify the connection exists by looking at the "connected devices" on the extender's web page and the router's web page. Yet no bytes get transmitted. I suspect that DNS queries are getting blocked some how. Anyway, this problem seems to occur again and again in this Community and yet Netgear has provided no guidance.
I'm having the same problem. Could someone in tech support send a link to troubleshoot. Very frustrated.
Hi scottwery - It would help if you could tell us during what step of the setup process you're running into issues with along with the firmware version the extender is currently on. Please refer to page 15 of the user manual for setup installation.
http://www.downloads.netgear.com/files/GDC/EX6200v2/EX6200v2_UM_EN.pdf
~Christian- I was on with Netgear support and Spectrum for 3 hours. All that was accomplished was the firmware is up to date (call Spectrum) and then they advised they can’t help alter their router settings so the extender will work. Now past Best Buy return date. Please Netgear provide some guidance here?!?
Finally got mine to connect. Had to input the SSID manually and change the security to WPA2 option. It didn't seem to like the automatically selected option.
Did you change the security settings on the router or extender?
