Hi Based in Australia and have just received our new Telstra Smart Modem but I am having no luck trying to connect my AC1750 WI FI Mesh extender. Extender worked perfectly with the previous modem and was very easy to set up. Have put the extender beside the modem and trying to use the Nighthawk App to connect them but cannot get them to talk to each other Would apprecitate if anyone else has experienced similar issue and how they fixed it. Thanks

Thank you for your help. I will give it a try tonight and let you know how I get on. Murrayf

Apologies for the late reply - wanted to let you know that your solution worked. Thanks for your help. Murrayf

What telstra smart modem is it? Are you setting up using wps? If so, I'd try setting it up using the installation assistant. For best results, factory reset the extender (push and hold reset for 7-15 seconds while powered on), then connect a pc/laptop to the ethernet port and disable the pc/laptops wifi so it only uses the ethernet connection, then try setup using the assistant.

Hi Thanks for the quick reply. Not sure on the Telstra Modem as I am sending this from work and it is at home but I presume it is the latest one as we only got sent it just after Xmas. Silly question time - do i leave the extender connected to pc/laptop while I am trying to set it up? I will give it a try tonight and let you know how I go. Murray

Yes, leave the extender connected to the laptop/pc during setup.

AC1750 Mesh Extender and Telstra Smart Modem

12 Replies

plemans
Guru - Experienced User
Jan 19, 2021
What telstra smart modem is it?
Are you setting up using wps?
If so, I'd try setting it up using the installation assistant.
For best results, factory reset the extender (push and hold reset for 7-15 seconds while powered on), then connect a pc/laptop to the ethernet port and disable the pc/laptops wifi so it only uses the ethernet connection, then try setup using the assistant.
- MurrayF
  Guide
  Jan 19, 2021
  Hi
  
  Thanks for the quick reply.
  
  Not sure on the Telstra Modem as I am sending this from work and it is at home but I presume it is the latest one as we only got sent it just after Xmas.
  
  Silly question time - do i leave the extender connected to pc/laptop while I am trying to set it up? I will give it a try tonight and let you know how I go.
  
  Murray
  - plemans
    Guru - Experienced User
    Jan 20, 2021
    Yes, leave the extender connected to the laptop/pc during setup.

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AC1750 Mesh Extender and Telstra Smart Modem