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Orbi WiFi 7 RBE973
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AC1900 WiFi Range Extender 2.4g work but 5g says no connection

kamkam123
Aspirant

AC1900 WiFi Range Extender 2.4g work but 5g says no connection

So, i have the extender setup and 2.4g is connecting to the internet but 5g says no connection. I was on the latest firmware 1.0.1.112 but reverted back to an older version with no success.  Any ideas why I can use 2.4 but not 5g???  Next steps?

Message 1 of 10

Accepted Solutions
plemans
Guru

Re: AC1900 WiFi Range Extender 2.4g work but 5g says no connection

that "no connection" you see on the status page? That means there isn't a device (phone/tablet, etc) connected to the extenders 5ghz. 

 

 

View solution in original post

Message 9 of 10

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schumaku
Guru

Re: AC1900 WiFi Range Extender 2.4g work but 5g says no connection


@kamkam123 wrote:

So, i have the extender setup and 2.4g is connecting to the internet but 5g says no connection. I was on the latest firmware 1.0.1.112 but reverted back to an older version with no success. 


What is the ide reverting to an older firmware version please? Re-introducing security vulnerabilities or loosing the ability to use the simple basic https support added on .112?

 

@kamkam123 wrote:

Any ideas why I can use 2.4 but not 5g??? 


Probably the 5 GHz band was not configured properly, or the existing WiFi router handling the 5 GHz band config was changed?

 

@kamkam123 wrote:

Next steps?


As usual here, factory reset the EX7000 to the default config, and reconfigure the unknown to us connections to the primary Wi-Fi router from scratch again. Consult the fine documentation FMI.

 

 

 

 

 

Message 2 of 10
plemans
Guru

Re: AC1900 WiFi Range Extender 2.4g work but 5g says no connection

What router do you have? 

What method of setup did you use? 

Message 3 of 10
kamkam123
Aspirant

Re: AC1900 WiFi Range Extender 2.4g work but 5g says no connection

I have done the factory reset and updated back to the latest firmware, but it still only shows 2.4 as connected to the internet and not 5g

Message 4 of 10
kamkam123
Aspirant

Re: AC1900 WiFi Range Extender 2.4g work but 5g says no connection

AC1900 EX7000 

 

I used the Netgear sotware to setup the extender and did a smart setup

Message 5 of 10
plemans
Guru

Re: AC1900 WiFi Range Extender 2.4g work but 5g says no connection

that is the extender. but what router is it connected to? 

Got a screensnip of the extender status page from the GUI?

Message 6 of 10
kamkam123
Aspirant

Re: AC1900 WiFi Range Extender 2.4g work but 5g says no connection

Here is the status from the extender status page

 

kamkam123_0-1718312238682.pngkamkam123_1-1718312437844.png

Let me know if any other info would be helpful

Thanks

Message 7 of 10
kamkam123
Aspirant

Re: AC1900 WiFi Range Extender 2.4g work but 5g says no connection

also, the extender connects to the 

G36

SURFboard® DOCSIS® 3.1 Gigabit Modem & Wi-Fi® 6 Router

Message 8 of 10
plemans
Guru

Re: AC1900 WiFi Range Extender 2.4g work but 5g says no connection

that "no connection" you see on the status page? That means there isn't a device (phone/tablet, etc) connected to the extenders 5ghz. 

 

 

Message 9 of 10
kamkam123
Aspirant

Re: AC1900 WiFi Range Extender 2.4g work but 5g says no connection

Thanks I see your point. I can connect to the 5g from the basement maybe because it's farther away from the router? 

 

But I can't connect to the extender by choice when I am upstairs closer to the router. Not sure I understand it all but it works for those devices farther away

 

 

Message 10 of 10
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