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Orbi WiFi 7 RBE973
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AC750 Model EX3700 keeps asking me for sign-in

TVincent
Aspirant

AC750 Model EX3700 keeps asking me for sign-in

Why is my extender suddenly asking me to sign in? Recent change after years of use and means I have lost e.g. Amazon access etc on TV and mobile phone. Why has this suddenly started to happen? How do I turn off?

Message 1 of 7
plemans
Guru

Re: AC750 Model EX3700 keeps asking me for sign-in

Did you set it up using the push button WPS option? 

If so, factory reset the extender  and set it up using the installation assistant.

To factory reset, push and hold the reset button for 7-15 seconds while powered on. 

Here's a video of how to use the assistant. 

https://www.youtube.com/watch?v=yJVklshxBMk

Message 2 of 7
TVincent
Aspirant

Re: AC750 Model EX3700 keeps asking me for sign-in

Hi, I didn't use WPS to set up but will try a re-set. Thanks

Message 3 of 7
plemans
Guru

Re: AC750 Model EX3700 keeps asking me for sign-in

If that doesn't work what router are you connecting it to? 

What firmware is on the extender?

Message 4 of 7
TVincent
Aspirant

Re: AC750 Model EX3700 keeps asking me for sign-in

Hi, I've now got a Netgear account but when I try and sign in when requested, the sign in button never works, what ever access I'm using (TV, mobile phone etc), it just stays on the input screen. Any advice?

Message 5 of 7
plemans
Guru

Re: AC750 Model EX3700 keeps asking me for sign-in

Try a different pc/laptop/device  and/or web browser

Message 6 of 7
TVincent
Aspirant

Re: AC750 Model EX3700 keeps asking me for sign-in

but I've tried it on all my devices, same result. I don't get an option to change web browser on the TV which is the main issue. I think I shall just buy a new extender that doesn't require this option. It's really annoying, so has put me off the product anyway.

Message 7 of 7
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