Access Point to Arris Router

[jermlh]

I have AT&T fiber with a Arris BGW 210-7000 Router. I have been using my EX 7000 Range Extender as an acces point. I went away for a week and when I returned I could no longer get a connection using the range extender. I have tried everyhing but cannot get connection. Any suggestions on how to solve problem? Thanks.

[DarrenM]

Did you try to factory reset the extender by holding the reset button for 10+ seconds then setting up the extender again?

DarrenM

[jvasanth1984]

Hi jermlh,

               Did you performed network power cycle by rebooting your gateway and EX7000 in sequence?

               What error message did you encounter while connecting devices to the extender?

[jermlh]

Thanks for the suggestion. I tried it but wa unsuccessful.

[jermlh]

Thanks for the suggestion. I tried your suggestion but still could not get internet although i had a "connection."

[jvasanth1984]

Hi jermlh,

               Can you check if you bypass the extender which is AP mode and internet works through the same ethernet cord which was providing connection to it?

[jermlh]

I finally did check the connection and discovered that the ethernet cable under the house had been cut - which was the source of the problem. Should have checked the cable first but stupidly didn't. Thanks so much for suggestion. I have ordered new cable and hopefully that will resolve problem.

[jvasanth1984]

Hi jermlh,

               Hope you changed the cable and it resolved your problem.