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Forum Discussion
Solved
Arlo Pro unable to sync cameras to base
I received an Arlo Pro (base plus 1 camera) for Christmas. I have used and setup a few of these in the past. I was able to add the base station to the Arlo portal, but I was unable to get the camera ...
VinnyC wrote:
I received an Arlo Pro (base plus 1 camera) for Christmas. I have used and setup a few of these in the past. I was able to add the base station to the Arlo portal, but I was unable to get the camera to sync.
Arlo is now a separate company (Netgear spun it off last year), so this should really be posted in the Arlo forum ( https://community.arlo.com ). If you post there, it can be escalated again to Arlo support (PM me a link to your post there, and I can try to help with that).
Since you are seeing the base station on the arlo portal, your system is connecting correctly through the internet to the arlo cloud. So this issue has nothing to do with xfinity, it is specific to pairing the camera with the base. The base seems to be ruled out, so that leaves the camera or battery as the most likely problems (though I do see you tried a second camera). You might want to post the details of how you are syncing in your arlo forum post (the order you push the buttons, the LED patterns that result, etc).
Also, if you only used the original charger in the first package, you might want to try the charger in the second package.
- SOLUTION: I brought the Arlo base and cameras to work where we use Verizon Fios. I setup the system in less than 5 minutes. Everything worked perfectly. I brought it home and connected it to my network (Comcast Xfinity) and it works without issue. The problem obviously resides with Comcast and not with Arlo.