I've been having nothing but problems with my extender so I did a factory reset. Once done, I logged into my extender to start a new admin account, HOWEVER, when I put in my username and password (twice) I then answer the two security questions, I am not able to continue because the next button at the bottom of the page is grayed out!Nothing appears to be wrong with my input information as there are no errors or red boxes around any of the answers. What gives!Remember...I successfully logged in to mywifiext to start the input phase so I don't know why I can input everything but the website won't let me continue!

Hi SAG1, thanks for responding. You can try turning off the other AP if that is an option before setting up the extender and make sure that it only connects to the basement AP. Also, what firmware version is the extender? Dexter

Hi SAG1, thanks for the clarification. In any scenario, were you able to confirm if the extender shows up on the main TP-Link router's attached device list? Does turning the main AP on introduce any issue (other than the extender not showing up on either the main AP or basement AP)? As what you've mentioned, the two security cameras did appear to be connected and online. You can also try accessing http://mywifiext.local to check if the security cameras appear as connected devices to the extender. Dexter

Hi SAG1, it is possible that the device was not successfully reset to factory defaults. Please make sure that you have completed the reset so that it clears out the previous login settings. Dexter

Thanks for the reply.I retried it the next day and it went through without a hitch. Odd?The only problem is the extender is still not doing what I want. I have two Access Point wifi routers at opposit ends of my home (will call them Main and Basement) and I was trying to get the extender to connect to the Basement AP to extend the signal in that area, but no matter what I did the extender refused to connect to the Basement AP and would only connect to the Main AP, even though I would reset the extender and re-do the settings while next to the Basement AP.Unless there is something I'm doing wrong, I give up and will look for a different mesh extender to see if I can get it to connect to the Basement AP.Thanks again for your help.

Hi SAG1, thanks for the update. Do you have other wireless devices that can connect to the Basement AP using the same wireless settings (SSID and password)? Also, make sure that you do not have any access control setting enabled (ie MAC filtering) on any of the access points if that's an available feature. What error message are you getting during setup? Dexter

Can't complete create an admin account!

12 Replies

DexterJB
NETGEAR Moderator
Feb 27, 2020
Hi SAG1, it is possible that the device was not successfully reset to factory defaults. Please make sure that you have completed the reset so that it clears out the previous login settings.

Dexter
- SAG1
  Tutor
  Feb 27, 2020
  Thanks for the reply.
  I retried it the next day and it went through without a hitch. Odd?
  The only problem is the extender is still not doing what I want. I have two Access Point wifi routers at opposit ends of my home (will call them Main and Basement) and I was trying to get the extender to connect to the Basement AP to extend the signal in that area, but no matter what I did the extender refused to connect to the Basement AP and would only connect to the Main AP, even though I would reset the extender and re-do the settings while next to the Basement AP.
  Unless there is something I'm doing wrong, I give up and will look for a different mesh extender to see if I can get it to connect to the Basement AP.
  Thanks again for your help.
  - DexterJB
    NETGEAR Moderator
    Feb 27, 2020
    Hi SAG1, thanks for the update. Do you have other wireless devices that can connect to the Basement AP using the same wireless settings (SSID and password)? Also, make sure that you do not have any access control setting enabled (ie MAC filtering) on any of the access points if that's an available feature. What error message are you getting during setup?
    
    Dexter

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Can't complete create an admin account!