Can’t find netgear WiFi network

[Blanketyblank]

Just bought a new range extender and can’t find the netgear WiFi network - any suggestions please? I (have to set up manually too as no WPS...

[Blanketyblank]

This appears to be showing up as iinet network but it’s a secure network so I can’t connect? Have done factory reset on the extender but still shows the same... a.m. in Australia if that makes any difference...

[DexterJB]

Hi @Blanketyblank,

Welcome to the community!

1. Have you tried using another device (Android, iOS, tablet, laptop)?

2. Please make sure a proper factory reset is done. Page 34 of the user manual on this may link help out.

Regards,

Dexter

Community Team

[DexterJB]

Hi @Blanketyblank,

I would like to follow up and check if you are still experiencing the issue.

Regards,

Dexter
Community Team

[dmfitz]

It all works until I try to connect the WPS on the Extender with the modem. Green light is flashing, etc. but goes out in two minutes without the router link green light coming on?????

[DexterJB]

Hi @dmfitz,

Welcome to the community!

1. To confirm, is the model number of your device the EX6400?

2. What is the firmware version?

3. The extender can connect the a router/gateway and not a stand-alone modem. What is the model number of your modem?

4. Does your other device (modem) support WPS?

Regards,

Dexter

Community Team

[DexterJB]

Hi @dmfitz,

I would like to follow up and check if you are still experiencing the issue.

Regards,

Dexter
Community Team