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topcatt's avatar
topcatt
Follower
Aug 08, 2018

Connected to Extender, but no Internet

I've used the wn300 extender with my Apple computer, iPad, and iPhone for a couple of years without any issues. I just brought home a Windows 10 computer, and it will connect to the wifi of the extender, but it doesn't have internet connectivity. Also, it will connect to the primary router directly when in range without any issues. 

I haven't used a windows computer in almost 10 years, so I'm not very familiar with them at all. Please keep any advice in beginners language. 

I have already reset the extender back to factory settings. Unplugged router, extender, computer. Then powered them back up one by one. Router (until it was complete), the extender (ditto), and then the windows laptop. 

I've looked at other threads on similar subjects, but I haven't seen any related to my specific issue. 

Can you please assist?

Troubleshooting

2 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Aug 13, 2018

    Hi topcatt,

     

    Welcome to the community!

     

    1. After resetting the extender to factory settings, did you go through the setup process of configuring it to connect to the router?

    2. What is the firmware version of the extender?

    3. Are you getting an error message on the Windows 10 computer? If yes, what is the error?

     

    Regards,

     

    Dexter

    Community Team

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Aug 17, 2018

      Hi topcatt,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter
      Community Team