NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Customer Service
Is is just me? Or does Netgear have the worst customer service known to man??? I have an extender, my phone app says it can't be located, I can't connect to the web page that says it's up and running. I waited one hour on hold for a guy to tell me that because all the lights are on it must be working. Asked me if I could connect to the internet which of course I can - and that was his reasoning for why it must be working. When I told him that I could unplug the extender and still get on the internet he had no answer. When I told him that the extender initially improved my wifi in areas in the house located furthest from the router and now it can't, he said it was my router. I seriously think this guy was either mentality deficient or it's a scam.
5 Replies
many people dont' call actual support. If you googled for a number, you didn't get netgear and more than likely got 1 of the scam/con sites out there.
To get netgear support you have to click mynetgear at the top, register and account and your device. From there you can contact support. Keep in mind that support is only free for the first 90 days of purchase on new products.
What extender are you using?
What firmware is on it?
What router are you using?
What actual issue are you having with it? details help since we aren't there to see/observer what the issue is, what you've done to fix it, and any other details you know about it.
I indeed did get Netgear Customer Support as they sent me a survey and sveral emails with case numbers.
I have had the extender for 2 months. It has worked fine most of the time. A couple of times a netgear login popped up as the extender was not connected and I had to reconnect. Wifi seems to have been spotty the last couple of days and yesterday the netgear login popped up again. However, this time it would not accept my login. I went to the webpage I usually go to to see if the extender is "up and running" the page will not load. I went to the phone app and it says that the extender cannot be located on my wifi network. Tech support rep said that the app is not reliable and because all the lights are illuminated on the extender that it is working although he could not tell me any way to verify that it is. You tell me if that seems logical?
- What extender are you using?
What firmware is on it?
What router are you using?
Have you tried a factory reset and re-install?
Why is it impossible to locate a phone number??? I have a VERY basic customer service need. #FRUSTRATED
The reason there isn't a number posted is because support is only free from 90 days. by forcing people to go through the online portal, it forces them to be aware of that fact so they aren't wasting time constantly educating people it isn't free.
If you're within your 90 days, click on "mynetgear" at the top. register an account and the device. from there you can contact support
