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Forum Discussion
Defective extender and support
Hello everyone,
Please help me notify the correct authorities for this matter. I was on the phone with the technical support staff from Asia (whom I called for 2 hours). Because I purchased the extender from the US and I'm currently living in Dubai, UAE.
Their solution is for me to fly to the US and replace the defective extender(does not power on) before the 21st of February 2018, which to technical support of Netgear is completely reasonable but for most of us, absurd.
I would like to speak to a customer service rep in order to express my concerns with the technical support team in Asia and continue to get help on replacing my product.
Thanks!
Please help me notify the correct authorities for this matter. I was on the phone with the technical support staff from Asia (whom I called for 2 hours). Because I purchased the extender from the US and I'm currently living in Dubai, UAE.
Their solution is for me to fly to the US and replace the defective extender(does not power on) before the 21st of February 2018, which to technical support of Netgear is completely reasonable but for most of us, absurd.
I would like to speak to a customer service rep in order to express my concerns with the technical support team in Asia and continue to get help on replacing my product.
Thanks!
3 Replies
Hello Goodguyvara
Do you have a case number from that discussion? if so send me a PM
DarrenM
Hey Darren,
Sure, this is the case no.
#29346892
Not sure if you're part of the team but it was excruciating to deal with the tech support.
Please advise on what I can do to receive the extender where I am.
Cheers,
Hello Goodguyvara
I would check your Email as the case was escalated and updated.
DarrenM
