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Orbi WiFi 7 RBE973
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EX6120 security update

RevEarl
Aspirant

EX6120 security update

Can't get Netgear to connect to this extender. It's been up and running for years, but when I try to do security update by several diff means, I can't get Netgear to acknowledge that it's there.

Message 1 of 11

Accepted Solutions
RevEarl
Aspirant

Re: EX6120 security update

router isn't Netgear, it's PACE.

OK, figured out how to log onto router. discovered why extender was invisible - it had a diff IP Address. Thanks for your help. Pls, pls add instructions to process for extenders.

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Message 11 of 11

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DarrenM
Sr. NETGEAR Moderator

Re: EX6120 security update

Can you give some more detail on the issue you are having?

 

DarrenM

Message 2 of 11
RevEarl
Aspirant

Re: EX6120 security update

Thanks for getting back to me.

 

There was a link in the security alert. When I clicked upon it, I was advised that there was no Netgear product on my network. I then tried downloading the firmware, but once again could not communicate with the Netgear product.

 

This is very strange because the product is working and I get a Wi-Fi signal from at that I can use.

Message 3 of 11
DarrenM
Sr. NETGEAR Moderator

Re: EX6120 security update

I suggest directly logging into the extender via www.mywifiext.net and then checking the firmware from there I would not do it from a email link.

 

DarrenM

Message 4 of 11
RevEarl
Aspirant

Re: EX6120 security update

I guess I wasn't clear in my earlier messages. I've already done this. Even though my computer tells me I'm connected, the URL you suggested tells me I'm not.

Message 5 of 11
DarrenM
Sr. NETGEAR Moderator

Re: EX6120 security update

ok have you tried to use the Ip address of 192.168.1.250 in your web browser?

 

DarrenM

Message 6 of 11
RevEarl
Aspirant

Re: EX6120 security update

pls see atth.

Message 7 of 11
DarrenM
Sr. NETGEAR Moderator

Re: EX6120 security update

Are you able to log into your router and look at the attached devices and see if the extender is getting a new Ip address?

 

DarrenM

Message 8 of 11
RevEarl
Aspirant

Re: EX6120 security update

how do i do that?

Message 9 of 11
DarrenM
Sr. NETGEAR Moderator

Re: EX6120 security update

depends on your router if its a netgear router you would go to 192.168.1.1 or 192.168.0.1 login with admin/password and then go to Advanced-Administration-Attached devices.

 

DarrenM

Message 10 of 11
RevEarl
Aspirant

Re: EX6120 security update

router isn't Netgear, it's PACE.

OK, figured out how to log onto router. discovered why extender was invisible - it had a diff IP Address. Thanks for your help. Pls, pls add instructions to process for extenders.

Message 11 of 11
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