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Forum Discussion

mdaubs's avatar
mdaubs
Aspirant
Jun 13, 2016

Error creating account on EX6200 Wifi Extender

My EX6200 wasn't working properly, so I had to restore it to factory settings. After running the setup wizard, I was taken to a screen with a "New Extender Setup" button. Once I click that, I'm taken...
Installation
Security
Troubleshooting
shaora's avatar
shaora
Aspirant
Jul 05, 2016

Hello,

 

I just bought a EX6150 and I have exactly the same problem when I tried to create a profile.

 

Is there a solution or is netgear support working on a solution ?

 

thanks

Bill_P's avatar
Bill_P
Initiate
Aug 13, 2016

I factory reset my extender and connected to the network with WPS, then got the same thing. The solution I found was to factory reset the extender again, but don't use WPS.

 

I followed the steps in the manual under "Connect with Web Browser Setup" where, using a laptop or other device on your exisiting WiFi network, you connect to the default network on the extender "NETGEAR_EXT", then select your exisiting network. Enter in the key/password for your network. Once it confirms the connection, connect to the start page again, create an account and it will take you into the extender's settings. At least it did for me.

 

Update: After posting this, I updated to new firmware 1.0.0.28_1.0.64, which states that it fixed the problem of not being able to connect to the start page. I'm not sure you can upgrade using TFTP, but it seems easier to do the procedure above and then upgrade through the web interface.