Literally no upload speed on wired AC3000-Nighthawk X6S Tri-Band WiFi Mesh Extender

Question

Hi,&amp;nbsp;&amp;nbsp;So I am having issue with the extender actually have been for ages with constant disconnects , anyhow that is not the main problem (which I think I fixed by going back to default firmware.)&amp;nbsp;The problem; my upload speed is nonexistent, speedtest.net is doing the download fine, circa 150mb but when it comes to upload says I am not connected to the internet, when I try other speed testers it is giving me upload speed of 0.1 or 0.2mb which is obviously not right - this is over a wired connection.&amp;nbsp;I have tried different firmware, I have tested the connection on my phone over WiFi and tested the PC over WiFi and my upload is fine. i.e about 18-20mb. (although by download is a lot lower circa 65mb - I have also tried without using the netgear extender and just using my virgin router and despite slower downloads I am not having any issues with the upload speed.&amp;nbsp;Any suggestions highly welcomed!&amp;nbsp;&amp;nbsp;ThanksChris

StephenB · Answer

Your user manual is here btw: http://www.downloads.netgear.com/files/GDC/EX8000/EX8000_UM_EN.pdf
The datasheet is here:&nbsp;https://www.netgear.com/images/datasheet/networking/WiFiRangeExtenders/EX8000.pdf
cireland&nbsp;wrote:
I don't think so I can't actually see having gone through all the options anything called "FastLane"
&nbsp;

Actually, per the datasheet it is automatically enabled.&nbsp; Is the "maximum throughput" LED on the extender lit white (not blinking).
&nbsp;
cireland&nbsp;wrote:
For some reason the PC doesn't find the 5Ghz so only the 2.4Ghz
&nbsp;
&nbsp;

Does the PC WiFi card support 5 Ghz?
&nbsp;
cireland&nbsp;wrote:
&nbsp;
Are you using MAC access controls in the router?. Not sure what this is&nbsp;
&nbsp;

Then you aren't using them.&nbsp; The extender also has MAC access controls, you can look at page 29 in the manual if you want to get a sense of what they are for.&nbsp; But for now, it's good that you aren't using them, as they could be part of the puzzle.
&nbsp;
cireland&nbsp;wrote:
I thought it could be a cable issue or a port issue but given that the download works as it should, the upload should equally work?
&nbsp;

That depends on the cable/port issue.&nbsp; Transmit and Receive data use different wires in the cable (and different pins in the NIC socket).&nbsp; So a problem on that affects only the transmit wires might not effect the receive data (and vice versa).
But if you've already tried a different cable and a different port, I think we can rule that out.
&nbsp;
I'm not seeing anything wrong in your configuration pictures, so I am a bit puzzled on what might be going on.
&nbsp;
&nbsp;
Can you check your PC ethernet status, and confirm that it is using 1 gpbs full duplex?&nbsp; Also, try pinging the router's internal IP address, and see if that responds.&nbsp;&nbsp;

cireland · Answer

Hi
So I am having issue with the extender actually have been for ages with constant disconnects , anyhow that is not the main problem (which I think I fixed by going back to default firmware.)The problem; my upload speed is nonexistent, speedtest.net is doing the download fine, circa 150mb but when it comes to upload says I am not connected to the internet, when I try other speed testers it is giving me upload speed of 0.1 or 0.2mb which is obviously not right - this is over a wired connection.I have tried different firmware, I have tested the connection on my phone over WiFi and tested the PC over WiFi and my upload is fine. i.e about 18-20mb. (although by download is a lot lower circa 65mb - I have also tried without using the netgear extender and just using my virgin router and despite slower downloads I am not having any issues with the upload speed.Any suggestions highly welcomed!ThanksChris

StephenB · Answer

When you say the EX8000 is "wired", do you mean that it is wired to the router (using AP mode)?&nbsp; Or do you mean that you are connecting a PC to the EX8000 LAN port (using extender mode)?
&nbsp;
Also, what router (manufacturer+model) are you using?

cireland · Answer

Sorry, I should have been clearer when I say wired I meant connected via ethernet to the PC.
&nbsp;So&nbsp;EX8000&nbsp; is connected&nbsp;via my router via wifi and then I&nbsp; connect the&nbsp;EX8000&nbsp; via ethernet to my PC.

StephenB · Answer

Ok, that helps.
&nbsp;
Are you using FastLane?
When you connect the PC and phone with WiFi are you using 2.4 Ghz or 5 Ghz?
Are you using MAC access controls in the router?.
&nbsp;
This could be a cabling issue, or a switch port issue.&nbsp; Have you tried using a different ethernet cable, or a different LAN port in the EX8000?

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Literally no upload speed on wired AC3000-Nighthawk X6S Tri-Band WiFi Mesh Extender

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