Port Forwarding with EX6420

[semola1]

Hi all, 

I have a trouble using my new Extender Netgear EX6420.

I need to open, on my router, a few ports on a few ip addresses.

I noticed that the extender assigns the same (virtual) mac address to all the devices connected to the network cable.
Consequently, the router is not able to assign a specific port to each IP address since for him the available mac address is only one.
How can I do to resolve?

Thanks,

Marcello 

[Christian_R]

Hello semola1, 

If you recently purchased the device, please note that your extender is provided with 90 days of complimentary support from our Support Team who can also assist with setup. You can get in contact with support using the link below. 

https://www.netgear.com/support/default.aspx

Christian 

[semola1]

Hi Christian, 

Thank you for your suggestion. I knew about 90 days but I also have a problem with product registration. entering the serial I get this error: "the country of purchase is not valid". I don't know how to register the extender for assistance

[Christian_R]

Hi semola1, 

I can assist with getting you some help. Please send me a message with your email address and serial number.

Thanks,

Christian 

[semola1]

Hi Christian,

yesterday I contacted local Netgear support (Italy) and they recorded the serial. They also opened the ticket to me concerning the problem of port-forwarding.

Thanks