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Forum Discussion

jailbee's avatar
jailbee
Aspirant
Feb 04, 2019

Range extender connection issues

Hi

 

I am having ongoing WiFi connectivity issues when a device connects to the extender it will not 

Subsequently hand-off from the extender  to the main router. (TPLINK WP841) when it leaves the range of the extender.
 
the error message is an ‘incorrect password’ yet the device should connect automatically.
 
the extender has a different network name but the same password.  When I reset the router the device will only connect after turning the power on/off on the router
 
the problem persists even if I tell devices to forget network and then reconnect

 

I have allocated fixed ip addresses to all devices in accordance with the advice from my ISP.

I have reset the extender to factory settings and reinstalled from scratch several times.

 

i am reluctant to keep resetting the router as I run VOIP telephone lines that take several minutes to resynch after each reset.

 

any help much appreciated. Thanks in advance 

Installation

4 Replies

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Feb 07, 2019

    Hi jailbee - Have you tried setting up the extender with the same SSID as the router to see if the issue persists? Wireless clients won't hand-off as easy without the same SSID.

     

    ~Christian 

    • jailbee's avatar
      jailbee
      Aspirant
      Feb 13, 2019

      Thanks for the advice - good call.

       

      unfortunately, I have tried that and as far as I Can tell the hand off was unsuccessful, although I could not tell which router / repeater I was connected to once they had the same SSID. Although the devices connect to the router there was no internet connection.

       

      i continue having to reset the router....so frustrating 

       

      thanks agsin 

  • Lenie's avatar
    Lenie
    Aspirant
    Feb 13, 2019

    I am having the same issue, I can find my range extender on my computer but it is not connected to my modem/router. Whenever I go to the set up page that is suppose to allow me to connect it it tells me that my extender is not connected.