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Forum Discussion
Support will not Call me!
I've had nothing but issues with this device, as soon as I got it I opened a support case that has lasted 6+ months. The Technical support person informed me that Netgear was working on a firmware update to address my issue...so I waited...and waited...and waited. When the firmware was availalbe it did not fix any connectivity issues...frankly my wireless network worked better when this extender was unplugged on my desk.
I've been trying to return it since Sept. 25th...but now no one from Netgear will call me as promised by Tech support...they even closed my support case (42673697).
any advice on how to get NETGEAR to resond?
6 Replies
Well, we might be able to help with the issues as well.
What issue are you having with it? (in details since we aren't support and aren't privy to any info from netgear)
What firmware is on it?
What router is it connected to?
In terms of support, maybe Christian_R could help
I appreaciate the response...I've been working with tech support since I pruchased the extender and it just doesn't work. I should have returned it immediatly but was giving tech support a chance to resolve the problem...now the window to return has close, and Netgear has closed all my support tickets with out resolution or notification.
No one will return my calls or emails so now I'm left with a $200 piece of junk. I will be reevaluating my technology choices going forward as this is unacceptable technical and customer support. I guess I could also take to social media and make noise about how crappy the customer service is now and how Netgear stole my money...but I was hoping to resolve this a better way.
if anyone from Netgear monitors this forum, please help me understand why case #43675919 & case #42673697 were both closed without resolution?
my advice to anyone reading this is not NOT buy EX7700...and if you expect customer support...don't buy netgear!
Case #43675919 Case #42673697
hey look, I noted that there's a netgear moderator here @Christian_R...maybe he can review my issues and have someone contact me?
Again, these are the community forums. Theres the occassional moderator on here but its rare.
You have the EX7700?
What firmware do you have on it?
what router are you connecting it to?
What exact issue are you having? I'm happy to help but need details since I'm not there to see what you're doing/done. And we aren't netgear so we don't have access to your cases.
