My computer can connect to the extender and access internet, but both my iphone and ipad can connect to the extender but cannot access internet.

Hi tgbear, You can access the router UI to check for the IP address assigned to the extender and use it to access the extender UI and confirm the firmware version. Regards, Dexter Community Team

WN2500RPv2 computer can access internet but not ipad or iphone

4 Replies

DexterJB
NETGEAR Moderator
Nov 14, 2018
Hi tgbear,

Welcome to the community!

1. What is the firmware version of the extender?

2. Can the iPad and iPhone go online when connected to the main network?

3. Was it working before?

Regards,

Dexter

Community Team
- tgbear
  Aspirant
  Nov 15, 2018
  Dexter:
  
  1. I'm not sure how to find the firmware version. I will say during my troubleshooting, I restored the extender to factory default settings.
  
  2. Yes, ipad and iphone work fine off main gateway router. They actually can connect to the extender, but not the internet.
  
  3. Yes all were working. NOt sure why just laptop (Win10) only works now.
  
  TGBear
- DexterJB
  NETGEAR Moderator
  Nov 15, 2018
  Hi tgbear,
  
  You can access the router UI to check for the IP address assigned to the extender and use it to access the extender UI and confirm the firmware version.
  
  Regards,
  
  Dexter
  
  Community Team
  - DexterJB
    NETGEAR Moderator
    Nov 19, 2018
    Hi tgbear,
    
    I would like to follow up and check if you are still experiencing the issue.
    
    Regards,
    
    Dexter
    Community Team

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WN2500RPv2 computer can access internet but not ipad or iphone