Xbox One won’t connect to Wifi Extender

[Loue557]

Hello all. My Xbox One won’t connect to my ac1200 wifi range extender. it won’t connect to the 2GHz band or the 5GHz band, or the ethernet, yet my playstation will connect to all. why is this? sorry for the vague question but i don’t know what else to add

[DexterJB]

Hi Loue557, may we know if you are still experiencing the issue?

[Loue557]

Yes

[DexterJB]

Hi Loue557, do you have a static IP set on your Xbox? We'd recommend contacting our support team for a more immediate solution. The link and number below may help.

https://www.netgear.com/home/contact-us/default.aspx

You can also call the number below.

1-888-NETGEAR (1-888-6384327)