NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
iPhones will not connect to EAX20 AX1800
Anyone else having trouble with Iphones not connecting to EAX20 running the latest firmware 1.0.1.62_1.0.103? At our site Iphone 11 pro max running iOS 14.7.1 will not connect to extended 2G or 5...
Update and resolution.
At our marina, three EAX20 that extend a Ubiquiti Unifi network failed to allow iPhones and iPads to connect, starting around 2-Sep-21. The Apple devices report No Internet when selecting the EAX20's SSID. Other devices connect without issues.
Previously the same iPhones connected to EAX20 with firmware V V1.0.0.58_1.0.101 without issues. Rolling back the firmware from V1.0.1.62_1.0.103 to the previous version does not resolve the issue.
I suspect one or both of these causes
- Apple update(s) to their devices created the issue
- Factory reset and rollback of EAX firmware did not reproduce the configuration that previously worked
Replacing NetGear EAX20 with GL.INET's GL-AR750-Ext model Slate resolved the issue.
Additional troubleshooting steps that failed to allow iphones to connect to the range extender
- Roll back firmware to EAX20-EAX18-V1.0.0.58_1.0.101
- Update firmware to EAX20-EAX18-V1.0.1.62_1.0.103
- Reset range extender
- Disable One WiFi name
- Disable Smart Connect
- Disable WiFi 6
- Change SSID to lowercase
- Confirm number of clients is fewer than 32
There are reports of similar symptoms on NetGear routers, though not on EAX20.
https://community.netgear.com/t5/Nighthawk-WiFi-Routers/Apple-products-won-t-connect/td-p/1690444
Update and resolution.
At our marina, three EAX20 that extend a Ubiquiti Unifi network failed to allow iPhones and iPads to connect, starting around 2-Sep-21. The Apple devices report No Internet when selecting the EAX20's SSID. Other devices connect without issues.
Previously the same iPhones connected to EAX20 with firmware V V1.0.0.58_1.0.101 without issues. Rolling back the firmware from V1.0.1.62_1.0.103 to the previous version does not resolve the issue.
I suspect one or both of these causes
- Apple update(s) to their devices created the issue
- Factory reset and rollback of EAX firmware did not reproduce the configuration that previously worked
Replacing NetGear EAX20 with GL.INET's GL-AR750-Ext model Slate resolved the issue.