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Update/Refresh Netgear Genie Program
PLEASE update the Genie program. It is so slow, clunky, outdated, and ugly. It's really pathetic, especially in the vain of more expensive hardware. The user experience does not match the price. It's like buying a Mercedes but the seats are made of cheap cloth. If I spend hundreds of dollars on a top of the line product, I expect the software to be excellent. Other companies have much better software. Catch up.
jarlmaster47
Dec 13, 2016 Place Submit Ideas for Home Products
223KViews
37likes
21Comments
NETGEAR Community Relaunch Survey
The new NETGEAR Community pages are live and we would love your feedback. Please take this new survey even if you took it originally in June as we have made further updates. The poll should show below in an iframe, but if you are having difficulty, you can also fill out the survey here - NETGEAR Community Survey. If you take the survey, please leave a quick comment and let us know. -NETGEAR Community Team
BretD
Jul 18, 2017 Place Home Networking Stories
3.5KViews
3likes
2Comments
ReadyNAS 104 Verdict...
...junk. I have three ReadyNAS models, and have absolutely only great things to say about them. They have been rock-solid performers, reliable, and Infrant/NETGEAR has provided top-tier support when rarely (fortunately) required. Not so with this RN104. It has been crap out of the box. Slow, klunky, noisy, ornery and just a downright time-sucking annoyance and nuisance. So much buyer's remorse. One would think purchasing a new model unit would mean even a modicum of better performance. Anything but. The most irritating of the many issues (external power block [I kinda get the rationale for that], app install problems, share settings) is the USB implementation. It's absolutely horrific. A Seagate GoFlex USB3 drive attached to either a 3 or 2 USB port (tried both) is excruciatingly slow to enumerate large folders, whereas when the same drive was connected to an Ultra 4 Plus there were zero issues. And now I learn I cannot name the USB drive because naming a USB drive is not supported on the 104 and this OS 6.2.0 (the interface, incidentally, I do like). What a joke. Are you kidding? You release a product that is crippled by that kind of ridiculous limitation, and expect it to be taken seriously? That defies any logic. On some level I feel like I am beta, even alpha, testing this product. I am rather offended at paying money for a computing device that can't even do something as basic as name a drive, regardless of how it's connected, especially when that functionality has been a part of the older ReadyNAS units in my storage fleet. And now, Windows 8.1 cannot access the USB drive despite proper authentication credentials and NAS share properties (the Mac has no problems; just super, painfully slow). It's not at all what I expected as a repeat ReadyNAS, satisfied, user. It's my stupid fault I erroneously assumed and attached a good ReadyNAS experience to a current ReadyNAS product. Bad, bad, bad move. I wanted to share this experience, as clearly something not-so-great is afoot at NETGEAR for them to release this miscreant machine, definitely not worthy of the ReadyNAS label. The only thing this RN104 NAS is ready for is the junk heap.
lightsabre
Dec 12, 2014 Place New ReadyNAS Users & General Discussion
3.6KViews
2likes
0Comments
Lack of EDA 500 information
NetGear appear to have provided or more accurately not provided enough information about the EDA 500 expansion chassis. The situation is so bad that one is getting the impression the product may have even been already discontinued. (Another thread says a couple of resellers including NewEgg list it as discontinued.) What is clear is that it is intended as an expansion chassis for the 300 and 500 series. What is not clear is how this works, there is contradictory information in these forums. 1. If you have an existing ReadyNAS 516 (as an example) and plugin an EDA 500, will this add additional capacity to your existing volume without having to do a complete reformat of the ReadyNAS? 2. Will it only work as an additional separate volume? 3. Apparently with OS 6 the limitations on growing a volume over a certain size no longer apply so you could in theory move from 6 x 2TB to 6 x 4TB without having to reformat, is this correct? If so this might logically make it possible to grow an existing XRAID on just a ReadyNAS to include the extra storage of the EDA 500. 4. How many EDA 500 units can you connect? Some pages suggest just one, e.g. http://www.netgear.com/business/product ... 51600.aspx but the table here http://www.netgear.com/landing/storage/ ... .html#tabs suggests that you could connect three EDA 500 units to a ReadyNAS 516 via the three eSATA ports. The perceived purpose of the EDA 500 is to add additional storage to a ReadyNAS when you fill it up, if you can plug it in and your storage just grows then it achieves this goal. If however you have to reformat to take advantage then it fails in this goal. You might as well buy a bigger box. I have struggled to find resellers for the EDA 500, but it looks very roughly that you could get a ReadyNAS 3200 for a similar price to a ReadyNAS 516 plus two EDA 500 boxes. If so this might explain why the EDA 500 appears so much a flop along with the fact it also appears the you cannot simply plug one in and expand your volume. On a different topic, I wish NetGear would provide a storage calculator so you can enter the drive sizes and quantities and RAID levels (i.e. 1 or 2 drive protection) and see what useable space you end up with including with/without an EDA 500.
jelockwood1
Oct 27, 2013 Place New ReadyNAS Users & General Discussion
3.4KViews
2likes
0Comments
Community Pages Update Feedback
NETGEAR's new Community Pages are live and we want your feedback. We want to thank the Community for feedback from our first live test in June. We hope you'll take our survey and tell us what you think. Our new design allows for use on Mobile devices, and at various screen resolutions and sizes. You will continue to have access to your previous posts, profile and favorite categories. Please use this unified post to provide feedback for the new design. Be sure to consider the overall design, technical and formatting issues. Also, consider accessing the platform from your mobile devices. Your feedback will be very valuable as we continue to refine the NETGEAR Community Pages. Thank You, -NETGEAR Community Team When leaving feedback, you may use this format below for consistency. Issue or Comment: Device/Browser: Resolution (If known): Site Page/Section: Page URL: Feedback Comment:
BretD
Jul 18, 2017 Place Home Networking Stories
9.9KViews
2likes
16Comments
Req: ReadyCloud backup - specify source & target subdirs
I've just installed OS6 on my Ultra 4, running fine :). One of the features I was looking forward to use was the ReadyCloud backup, but it's quite disappointing though. I miss some features that seem basic. Custom source folder When choosing the source folder on a desktop (by clicking on the ReadyCloud tray icon, then "backup PC folder") I'm limited to the contents/subdirectories of c:\users\< user>\ Why? There are MANY cases where you'd like to backup only a subdir of one of those directories. Or of a folder that's not located in the userdir at all. Examples: c:\users\myaccount\My documents\crucialdox or d:\mydata More logical & secure destination folder There seem no options to change the destination folder of the backup. By default it's added to the list of available shares. This has several disadvantages: it's public!?! /data/backuptarget is owned by guest on 777?!? I just don't get it. First you limit the folders that can be chosen to a userdir at the user end, end then you publish the backup publicly at 777? So far for privacy; very hard to explain to people. it's crowding the list of available shares. Too what end? It's just a backup, only needed in case of emergency. No need for such a prominent location. It makes the "regular" locations that people have to access more often less obvious to find. And that's from a user perspective. Imagine the list an admin faces. I expected a location similar to the users snapshots. A logical place could be /home/< username>/backups or something (obviously at 700), with a subfolder for every folder that has been configured by the user to backup. Final questions Could you PLEASE implement those requests in a future version? Can you think of a work around (editing configuration files) to achieve the desired result? Will probably involve client and nas-sided changes. PS: to be complete: fortunately the ReadyCloud mobile app does allow a custom folder to be set for picture backups. [edit1]As a work around you can manually hide the shares. But you can't seem to change the owner to a ReadyCloud user in general though? [edit2]Please move this topic to subforum feature requests. Sorry!
miels
Mar 09, 2015 Place ReadyNAS Cloud Storage
4.6KViews
1like
5Comments
Terrible product stability with awful product support
I deployed a Ultra Pro 4 at a customer site and nearly immediately encountered issues. 1. Unit went offline and reboot brought it back to life 2. Day later unit offline again and had to work with support for a day and half to bring unit back to life. Support was nearly useless. Meantime customer is impacted for nearly 48 hours. 3. Unit now deployed as a backup rsync destination. Goes down every 5 to 7 days. It's obviously a defective unit and I have to pay for shipping as I lack the box for return. Never again will I purchase or recommend this product!
goatman64
Jan 02, 2013 Place New ReadyNAS Users & General Discussion
3.6KViews
1like
3Comments
Why not let customer commitment drive repeat sales?
I've been think a lot about this statement from ReadyNAS: "The new ReadyNAS OS 6 features are significantly more advanced than the competitive products available. Hopefully that will help retain existing ReadyNAS users when they purchase their next NAS." It seems like you've got a lot of wishful thinking going on behind the choice not to offer upgrades to your existing users who have hardware that can support ReadyNAS OS 6. You are right, the features are compelling, but why would a home user, much less any business commit to the ReadyNAS platform when you don't seem committed to your customers? I, for one, am excited about your new offerings but I cannot in good faith offer your products as a solution to my business clients. How can I? For my clients who already have ReadyNAS Pro's deployed, if we were to add a new ReadyNAS with OS 6 they will now have to manage to wholly different systems with different interfaces, different feature sets and different capabilities. New business users would be in better shape, but they'd always have to wonder when/if they'll be cut off from OS upgrades because of marketing and not technical reasons. Why not have your solid commitment to your customers be the reason why you retain existing ReadyNAS users? In the long run you'll have a more committed customer base. And resellers/VARs who will have solid footing to promote and even evangelize for your ReadyNAS line.
peet1
Mar 25, 2013 Place New ReadyNAS Users & General Discussion
3.1KViews
1like
1Comment
Strange Item on Customer Support Survey
After speaking with a rep, I received a link to the Customer Support Survey tonight. This item had me scratching my head: How can a 7 or an 8 be "neutral?" Why is there no "likely" on the scale between "neutral" and "very likely?" If this is a mistake -- and I hope it is -- I'll bet your answer data for this question is unreliable.
kevinp
Nov 09, 2013 Place New ReadyNAS Users & General Discussion
2.6KViews
1like
1Comment
Revise ReadyNas remote to create full VPN
Or even a partial one so that I can access web interfaces on the NAS (especially ones on different ports). Having a remote connection is great but if I can only access shares which I've permissioned correctly prior to wanting the access then it becomes very limited. Modifying those shares remotely and securely would be good. Also being able to access websites running on the NAS would be very useful. M.
M4cc45
Nov 13, 2012 Place New ReadyNAS Users & General Discussion
5.1KViews
1like
9Comments