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Numerous issues, tech support not helping #25149827
My setup. -4-bay ReadyNAS NV+ v2 -each bay contains a Seagate 3tb Barracuda Long Story Short: ****My goal is to recover my files**** -Drive 1, failed. -Log indicated Data volume was to be rebuilt on disk 3, upon reboot volume scan failed to run, I only have one share on the NAS and that share could not be found: "The paths for the shares listed below could not be found. Typically, this occurs when the ReadyNAS is unable to access the data volume." -I contacted tech support, spoke to Bill on ticket number 25119538, he recommended I contact Seagate about a data recovery. Before removing any drives. -I contacted Segate, they said that because it was a proprietary Netgear raid config they quoted $6000.00 for a data recovery on drive 1. They recommended I do my own scan of the drive and also basically laughed stating the RAIDx2 config should allow me to simply remove the corrupt volume and the other 3 drives should show my files. -I powered off system and removed drive 1. -I powered on system and the log indicated drive 3 was beginning to show signs of failure. -The system again did not scan and the share path again could not be found. The volumes listing was empty. -I tried numerous shutdowns, at one point the panel read "failed to mount USB drive". I have never used the USB port on the device. I have also never touched the reset button, although I have been very tempted to lately. -I contacted Netgear, the person I spoke with... scarcasm coming... was extremely helpful.... the rep told me that I should contact a different phone number, a long distance number that I tried calling for 3 days and continually got an operator message stating "all circuits are busy, please try again later". The rep refused to tell me what the number was, and said I was being forwarded to a higher level of support and needed to call the number. -After 3 days of continuous calling at all hours of the day, I went to the local computer store to purchase a new drive. The Seagate rep also said if removing the corrupt volume doesn't bring back my share, then perhaps installing the identical drive in the same bay would bring back the share. -The local computer scanned the drive and said their full scan came back with no errors. I decided to purchase a new drive anyway. -I installed the new drive into the NAS: New disk detected, alert contact(s) saved alert settings saved, volume scan failed, paths for shares not found. -I contacted tech support again. The rep Shelia, informed me that my old case number was cited as being closed.... scarcasm coming... the rep must have felt I would be happy with that phoney phone number he gave me. In any case, Shelia issued a new case number: 25149827. She recommended I scan all drives seperately for errors. She cautioned me to never move drives into a different bay (or data loss will occur). Other than that she was not overly helpful, although i sent her my logs. -I tried removing all drives except the brand-new drive 1. -The system got hung up when booting "installing add-on" -I then tried to boot using drives 2, 3 and 4. The system booted but did not find the share and failed a system scan. -I tried booting using only drives 2 and 4. The system booted but again did not find the share and failed a scan. Overall, I am at a loss on what to do. Please help, I want to recover as much data as possible. A drive fails in a RAIDx2 configuration and all files are gone, and the NAS is completely useless.... this is not the product I paid for. I have thousands of dollars worth of netgear products in my house, including a brand new router (still in the box)... I am very frustrated and feeling like the new router needs to get returned and my house converted to another tech giant... please advise