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1 TopicOrbi AC3000 and Xfinity router/wifi issues
I just tried to activate my Orbi router and satellite using the phone app. I followed the instructions and everything seemed to go well. The phone app said it was successful! I had also previously put my xfinity dual band router wifi in Bridge mode. But the phone app said the Orbi unit was "off line". I researched a bit and tried rebooting both the Orbi and Xfinity devices. Still showing offline with no wifi available. I could connect to the Orbi wifi on my phone but there did not seem to be any service. Any ideas on what the problem was? I noticed as I researched the issue that a generic Xfinity wifi was still on via my router ( I think the one available to the public). I did not turn this off but I think I can. Is the Orbi compatible with an Xfinity router in bridge mode?