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3 TopicsCircle with Disney goes offline every day
The problem I have is that I almost every day have to pair with a new circle (login to my router and enable circle), because Circle went offline. After login succesfully to my router circle is online again. But I can't manage circle from my iPhone because Circle askes for a passcode and when I ask to send me the passcode Circle does so but I don't receive it on my iPhone (and I am sure -checked twice on earlier occasions - that the correct phone number is used in my Circle account (starting with 0031 (The Netherlands)). I have an active subscription to Circle with Disney. I have contacted Circle support and they tried to help me but didn't succeed in the end. There last reaction was: "I took a look into this for you since you should not be having to setup Circle everyday, but was not able to find a solution for this. Here at Circle Support we focus our efforts on supporting and troubleshooting the Circle device itself. Although we would certainly like to help, and can offer basic troubleshooting steps for wireless routers, we want to be sure that changes made to your settings do not prevent you from utilizing your services the way you intended them to. For this reason, NETGEAR has a team ready to support NETGEAR routers with the Circle software integration."4.2KViews0likes3CommentsOrbi AC3000 and Xfinity router/wifi issues
I just tried to activate my Orbi router and satellite using the phone app. I followed the instructions and everything seemed to go well. The phone app said it was successful! I had also previously put my xfinity dual band router wifi in Bridge mode. But the phone app said the Orbi unit was "off line". I researched a bit and tried rebooting both the Orbi and Xfinity devices. Still showing offline with no wifi available. I could connect to the Orbi wifi on my phone but there did not seem to be any service. Any ideas on what the problem was? I noticed as I researched the issue that a generic Xfinity wifi was still on via my router ( I think the one available to the public). I did not turn this off but I think I can. Is the Orbi compatible with an Xfinity router in bridge mode?Can't connect to cable modem/router; Can't access router login
so... i've been searching around and trying ideas for three hours now. nothing. after a reset, my laptop can connect to the router AND use the internet via WiFi. i was able to use the "routerlogin.net" app once or twice to change my settings back to the way they were, yet no other device would connect and it would tell me the "modem is offline". consistantly, less said times, the router will reset, my laptop will connect with default router settings, my laptop will get internet, and i will get the message that i am not connected via WiFi when attempting to access "routerlogin.net". what the heck is going on here?5.1KViews0likes3Comments