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RN104

35 Topics

ReadyCLOUD desktop client showing Offline on multple ReadyNAS 104 - it's been disabled?!
Hi. I have two RN104 models. One on my LAN in my office and one in a customer's office 22 miles away. The RN104 in my office is being used to store my media collection, a file server for my business and (in testing) a backup service to a small number of customers. The remote is a customer's main storage and file share which I maintain and am currently 'watching' due to problems with disk-based backups. Both devices suddenly appeared as Offline in the desktop client for me sometime yesterday. I then got a phone call from an irate customer complaining he couldn't access his backup to retrieve a file he needed (which I then accessed locally and emailed him). This problem would have also prevented me from monitoring the problematic backup on the remote device if I didn't have VNC access and was able to access the NAS via a PC in their office. Anyway, I left it for sometime hoping the service would return but alas no! Then I thought, just a moment ago, has the ReadyCLOUD function been somehow disabled? Sure enough, both devices have had their ReadyCLOUD function turned off. So my questions are . . . Why have both devices had their ReadyCLOUD function turned off? I didn't do it and I'm the only person with admin access to both devices and they both have different, complex passwords which change regularly. If this has occured due to a problem at NETGEAR, for example, a wide-ranging hack or someone 'accidentally pressing the wrong button' will you please let me know. I need to have confidence in this kit as I am installing and maintaining them for customers. Is it safe to turn the ReadyCLOUD function back on? I've seen recent reports of people complaining that their data has been lost or compromised. I need to use the ReadyCLOUD client on a daily basis to manage my devices. Thanks.
Solved
ITME-DF
Apr 01, 2017 Place ReadyNAS Cloud Storage
6.8KViews
1like
11Comments
User has been Auto deleted - all data lost
Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1. User has been Auto deleted - all data lost. Can not acces local user home dir?!? Can someone check this? Or tell me, in which log can I check this. Which log file should I look to see from which IP was launched this operation? How to get data from lost home dir. You can send linux commands ... clipping from the readycloud.log … Mar 27 09:05:21 nas-soha rcbrokerd[2577]: ../common/unregister.h:62 DEBUG:../common/unregister.h:62 Unregister Mar 27 09:05:27 nas-soha rcbrokerd[12023]: ../common/unregister.h:62 DEBUG:../common/unregister.h:62 Unregister … system logs : image below (event is marked) One year it's working fine. Maybe the problem is that it has been previously created a local user with the same e-mail. Local user tino.sosteric exist until yesterday but is now gone with his home folder. Any help will be appreciated. Br, Tomi
Solved
tomiaurednik
Mar 29, 2017 Place ReadyNAS Cloud Storage
30KViews
1like
706Comments
Recently updated firmware on RN104 now users not able to backup pics from phone with Rcloud
I use the ReadyNAS 104 for my family to backup photos. I made sure everyone had a mynetgear.com account upgrade and they were able to access/backup their photos. The firmware up for 6.5.2 was available so I went ahead and updated. I was not connecting from my phone, i logged out and back in, seemed to work fine. My wife asked me to troubleshoot her phone and I could not see the Readynas. i've logged her out and back in. Deleted readycloud and reinstalled on the phone. created new folders in readynas and invited her. No success. Can you please let me know how to add my family members back in.
424User
Sep 29, 2016 Place ReadyNAS Cloud Storage
4.3KViews
1like
7Comments