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Problem using Orbi (RBK50) with Xfinity (Comcast) modem/router
Orbi was working fine with my comcast/xfinity service until this weekend. (Comcast modem/router was in bridge mode per instructions.) This weekend my internet service started acting up intermittently and yesterday it wasn't working at all. Tried power recycle several times, confirmed Xfinity modem was in bridge mode, had comcast cust service send modem reset, all to no avail. The Orbi was connecting to satellite and creating local network, but the web control panel (orbilogin.com) said no internet connection. Tried the troubleshooting through the web control panel but never succeeded. Spent over an hour working the issue with Comcast customer service and nothing was working - finally had them reset the cable modem/router to normal mode (not bridge mode) and gave up on the Orbi (powered them down). (In normal mode, the internet service is working and the WiFi coverage works in my house, but it is back to the pre-Orbi coverage and speed, so not as good.) Can anybody help??? Does this sound like a hardware problem with the Orbi? Other ideas/troubleshooting? I've exhausted my ideas as well as anything Comcast could do to help...Orbi and Cable Modem/Wifi Router
I'm interested in purchasing the Orbi System but have a couple of questions. My ISP provides a Modem/Wifi Router. I use it as a single gateway to hardwire devices and use the two bands, 5G and 2G for wireless signals. When using the Orbi system should the Wifi on the ISP Modem be disabled? If not disabled, will broadcasting the networks degrade signal for the Orbi. If I have multiple devices hardwired to the Modem is it best to hardwire into the Orbi vs the Modem/Wifi Router? Sorry a newbie a this so trying to learn which may be basics. Thanks