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Netgear C3700 on COMCAST - Please don't buy it !!
PROBLEM SOLVED ! As you may have seen ive been having alot of issues with this device. The solution is DONT BUY this device if you are with COMCAST !. Here is why: 1. Slow speeds on wifi were due to an out dated firware version on the device according to NETGEAR (Tier 3 agent at the HQ in California) 2. After a FCC complaint that I filed; someone from Corp office at COMCAST called me. HE checked with his senior engineers and said that COMCAST does not have the latest firmware for the netgear device. He accepted that the firmware is completely handled (updated) by COMCAST and not NETGEAR (for the first time) 3. So basically dont use this device on COMCAST and if you want to but your own device in the future please check the compatible device which have been tested and passed with a 3 star rating at COMCAST website. link : http://mydeviceinfo.comcast.net Make: Netgear Model: C3700-100NAS (Retail) Retail: Yes Device Type: Gateway DOCSIS Version: 3.0 End of Life? No Certification: certification should have 3 stars according to COMCAST for that device to have the latest firmware on it ! If you look carefully on this list Netgear device is not properly tested at COMCAST and they will not be doing anything in the near future. However Motorola / ARRIS devices are fuly supported by COMCAST (becasuse they own 10-15% of ARRIS :D ) Sadly ARRIS devices arent the best and their wifi signal strength is absurb compared to some other providers. --------- I bought a Airport express router for $85 on amazon and this has fixed all my wifi issues. (thank you Apple) Basically im using a $150 device as just a dumb modem :( Only if I knew about this corporate mumbo jumbo earlier. God Bless America !
Not getting correct speed with Comcast
Hello all In November I saw that Comcast offered a higher tier internet service in my neighborhood. Speeds are advertised up to 986 Mbps. Since I signed up I’ve only seen 350-400 Mbps. I had a couple of online chats and phone calls with Comcast. I also had two techs come to the house to check the signal to the house. The second tech said that Comcast had to approve new firmware for my CM1000 modem (this was in December). He said that once Comcast approved the firmware then Netgear would push the upgrade to my modem directly. I called to try to get credit for billing since I wasn’t getting the correct speeds and I was forced to chat with Comcast tech support again. The tech sent me a link to the Nighthawk X6 router firmware page to update my CM1000 cable modem :| When I told them it was the wrong equipment they told me to contact Netgear directly to receive my firmware update. I sent this link to him. https://www.netgear.com/support/product/CM1000#download It says “Current Versions Firmware upgrades are pushed down by your ISP. For more information, please see our Knowledge Base .” He just told me to talk to Netgear :| Has anyone had any success getting advertised speeds with Comcast Gigabit Internet? Thanks for your timeAdvantages/Disadvantages to using Orbi RBK50 pair as Wireless Access Points
I use an xFinity wireless router/modem for internet, wireless and VOIP. I understand that I could use the Orbi RBK50 units as access two wireless access points for this router, but am wanting to know what the advantages and disadvantages are of this and whether I would possibly be better off disabling the xFinity wifi and just going with the 2 Orbi's. I realize that going the access point route would potentially give me more coverage (3 wireless signal senders instead of 2) but wonder if I would be losing out on some functions or features by doing this. Thanks in advance.Problem using Orbi (RBK50) with Xfinity (Comcast) modem/router
Orbi was working fine with my comcast/xfinity service until this weekend. (Comcast modem/router was in bridge mode per instructions.) This weekend my internet service started acting up intermittently and yesterday it wasn't working at all. Tried power recycle several times, confirmed Xfinity modem was in bridge mode, had comcast cust service send modem reset, all to no avail. The Orbi was connecting to satellite and creating local network, but the web control panel (orbilogin.com) said no internet connection. Tried the troubleshooting through the web control panel but never succeeded. Spent over an hour working the issue with Comcast customer service and nothing was working - finally had them reset the cable modem/router to normal mode (not bridge mode) and gave up on the Orbi (powered them down). (In normal mode, the internet service is working and the WiFi coverage works in my house, but it is back to the pre-Orbi coverage and speed, so not as good.) Can anybody help??? Does this sound like a hardware problem with the Orbi? Other ideas/troubleshooting? I've exhausted my ideas as well as anything Comcast could do to help...
Connection issues EX6200 Wireless Extender connecting to Comcast Cable modem/router
I've got a brand new EX6200 I'm setting up for a customer to provide connectivitiy to their guesthouse. Their main home is about 50 yards from the antenna at the guest house. The EX6200 has one of the antenna ports plugged into an outside directional high gain antenna. I've got a very good signal, green indicator on the 2.4GHz network and good coverage to the guesthouse with a green device indicator. The Comcast modem does not have 5GHz so no connection on that circuit externally. With this setup my Dell laptop has no problems connecting and decent Internet speeds as tested by speedtest.net, 19Mb's down and 12Mb's up. I can't get anything else to connect to the Internet on this network though. I tried two iPhones, and iPhone 4 and an iPhone 6, and two other laptops. One a Dell and one an HP. They all connect to the EX6200 just fine and show they are connected, but no Internet traffic flows. No web pages will load. I've been pulling my hair out trying to determine the issue. I did notice that the Comcast modem is using IPv6 as well as IPv4. My laptop connection shows both IPv4 and IPv6 IP addresses when connected. You can't tell on the iPhones if there is an IPv6 address or not, and the older Dell laptop shows the IPv4 address but nothing on the IPv6. My laptop and the older Dell are both running Windows 7. The HP laptop is running Windows 10. I brought the EX6200 into my office and hooked it up to a WatchGuard XTM-25w. I enabled IPv6 on the WatchGuard to see if I could duplicate the problem. Both my laptop and my iPhone 6 are connecting to the Internet fine with this setup. Has anyone else seen this behavior or have any ideas? FYI, I tried an amped Wireless extender on this first and with a 79% signal to the Comcast modem/router the amped unit would drop connection every couple of minutes, but it did allow me to connect with the same devices that are connectiong to the EX6200, the connection just wasn't stable. I would test the signal level over and over and it varied between 77% and 79%, never lower. I saw from reviews that many others had the same dropping connectivity issues with the amped unit so I figured they were not worth another try.