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Not getting correct speed with Comcast
Hello all In November I saw that Comcast offered a higher tier internet service in my neighborhood. Speeds are advertised up to 986 Mbps. Since I signed up I’ve only seen 350-400 Mbps. I had a couple of online chats and phone calls with Comcast. I also had two techs come to the house to check the signal to the house. The second tech said that Comcast had to approve new firmware for my CM1000 modem (this was in December). He said that once Comcast approved the firmware then Netgear would push the upgrade to my modem directly. I called to try to get credit for billing since I wasn’t getting the correct speeds and I was forced to chat with Comcast tech support again. The tech sent me a link to the Nighthawk X6 router firmware page to update my CM1000 cable modem :| When I told them it was the wrong equipment they told me to contact Netgear directly to receive my firmware update. I sent this link to him. https://www.netgear.com/support/product/CM1000#download It says “Current Versions Firmware upgrades are pushed down by your ISP. For more information, please see our Knowledge Base .” He just told me to talk to Netgear :| Has anyone had any success getting advertised speeds with Comcast Gigabit Internet? Thanks for your time