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iOS
63 TopicsOrbi app not connecting via Local or Anywhere Access, cant log in from PC as administrator.
I have an Orbi AX4200 RBR750 WiFi 6 router with two satellites, but I am unable to connect through Anywhere Access or locally. My Nighthawk CM2000 2.5Gb cable modem is connected to a Mediacom ISP 1Gb fiber line. I use Windows Defender across my iPhone, iPad, and PC, as well as the Windows Defender VPN on these devices. My PC runs Total Defense Internet Security Suite CE 25.4. I also use an iPhone 16 with iOS 26.0.1, accessing Anywhere Access remotely and Local access when on-site. The ORBI app version is 2.48.0.43. Oddly, the app shows that I am connected with a green dot under "Your Products" in Anywhere Access, but it then displays a message saying, "Device is Offline," which it is not. I am also unable to log in via Orbilogin.net or the IP address. My WiFi, ISP, and network are functioning fine, but I lack local or remote access to perform updates, reboot remotely, or check activity. Thanks in advance for any assistance in resolving or identifying the issue with connecting.23Views0likes5CommentsI have the app on my iPhone and it shows devices offline when they are online
I am having the same problem more than 3 years later with RBE871. What you suggest is not a solution. I have named all the devices and will not go back to square one. When is NETGEAR going to fix the problem. I’m having it with Windows 10 & 11 and with both Chrome & Edge browsers. I have the app on my iPhone and it shows devices offline when they are online. I’ve created a case #49279170. Once again, when is NETGEAR going to fix this problem.89Views0likes4CommentsRename MR90 in "Your Products"
Hi Everyone. I have a business and a home running Nighthawk Meshes. When I go to select those networks in the "Your Products" section of the Nighthawk App they are both named MR90. I would like to rename that MR90 to a specific name that will help me to distinguish them apart more easily. Is there a way to do that. The SSIDs are different but that does not show up when selecting them in the app. Only "MR90" and their serial numbers. Thank you for any help that you might give. I am attaching a screenshot to help.22Views1like1CommentOrbi App - device manager and remote access not working - iOS
I can only use the web interface. I have an orbi 870 and I cant use device manager or do remote access. The error is "Sorry your device list failed to load. Please try again later." I've done the power cycle, uninstall-reinstall app. Nothing works.Solved72Views0likes2CommentsORBI App Strange Message
I own an RBK853 ORBI system. Has been running fine for several years. Currently on V7.2.7.15_5.1.16 firmware. Had a power outage and rebooted my system yesterday. Went to use ORBI app on my iPhone this morning and got an odd message stating, "This Orbi is linked to a different account." My RBK853 system has been registered since 2023 and currently shows up in "My Registered Products". I get this page if I select "Fix This Issue". I'm not willing to do a factory reset just for ORBI app's sake. The web-based app is working fine. Any idea why this is happening? Are there any work-arounds? Thanks for your help!Solved152Views0likes13CommentsManaging devices
I just bought an orbi 770 plus one satellite. Setup was a breeze and the app installed on both my iPad and iPhone with zero problems so all in all I am quite pleased. There are, however, a couple of things that are confusing and I am hoping to get some clarity of from you guys. 1. We have a couple of iPads, one is showing up in the app as an apple iPad with a nice iPad icon. The other is showing as an iPad generic with a circle icon. 2. Both our iPhones are showing up the same way. What gives? The wifey’s iPad is an 11” iPad Pro and her phone is an iPhone 14 Pro Max. My iPad is an iPad Pro 13” and my phone is an iPhone 16 pro max. Hers are showing correctly mine are showing as the generic. the other irritation is I haven’t found a way to identify the devices in the list nor edit their descriptions unlike the Linksys this is replacing. I know which is which after I compared the MAC addresses but I would like to see Georges iPad and Gracie’s iPad so I know just by looking at the list. your thoughts and suggestions are appreciated. Cheers, RDJ44Views0likes4CommentsNighthawk IOS app Blank screen since a few day, app not usable
Hi, my iphone app (Iphone 7 plus, last version of firmware of my MR60, and last version of the app). I have removed the app, installed again and same white screen after a few seconds. I can acces the rooter from my mac, no wifi problem. but no way to use the Nighthawk app again, MAC adress randomizers was disable also. on the iPhone. Please fix this problem I don't have all the Nighthawk feature in routerlongin.net in particulary the parental control stuff. Best regardsSolved195Views0likes9CommentsOrbi rbr40 not connecting with modem
Hello, I’m hoping someone can help me. I have an Orbi rbr40 router with two satellites. Motorola modem. I unplugged the router and modem four days ago to move something. Plugged back in a few hours later. The router appeared as it was loading- slow white blinking light. Then turned solid purple. I tried unplugging and syncing a few times. Called Orbi, not sure if it was really Orbi. I called three different times, in sum they are saying there is malware. They said when I unplugged and replugged (prior to issue) that allowed malware thru and somewhere along the line of router, satellite or devices it is infected and I’d need to pay $349 for 5 years (maybe 3, can’t remember) or $499 for lifetime security protection. They said they clean up the malware and fix the issue. I don’t buy it. i have since done a factory reset, no help. I called Xfinity today, there is no issue with signal getting to modem. And YouTube says my modem is working fine. The router is now solid white light. of course Xfinity tried to have me rent a modem/router. any help, in simple terms, would be greatly appreciated. My soon to be ex husband was the tech guy- he skipped town to his new life and this is all foreign to me. Thanks a million in advance57Views0likes6Comments