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iOS
117 TopicsI have an RBR50 router with two RBS50 satellites, all running firmware version 2.7.5.6
I've been seeing this same problem ever since I installed iOS 27. I have an RBR50 router with two RBS50 satellites, all running firmware version 2.7.5.6. I've tried rebooting the router and removing/reinstalling the iOS app (version 2.54.1 on an iPhone 16 Pro). I have no problem logging into the router's orbilogin.com web interface using the same credentials.Solved189Views0likes11CommentsAnywhere Access - Already Assigned to Account
I have the new 971 Orbi System with 4 satellites. Works great but I cannot set-up Anywhere Access as it looks to still be assigned to a previous account I used with this system. Of course my complimentary support is now expired, there is no way to purchase coverage as it looks like I am past the window which leaves me with a problem. I need access to to support to reset the cloud assignment so I can use this feature. However there system basically locks you out from any form of support after this. Is there any way to contact Netgear to fix this issue. I paid over $3000 for this system and not having options to contact support, purchase support for something so small.Solved54Views0likes4CommentsAre Orbi IOS speedtest labels reversed?
I run a weekly speedtest using four apps. In three the download is ALWAYS higher than the upload speed. The Orbi app on my iPhone always shows an upload speed higher than download but the numbers are pretty close to what I would expect if the labels were reversed. For example, today Verizon said 940 down and 764 up. Orbi said 779 down and 918 up. I've been running these test since I got the Orbi last December and EVERY week shows the same thing. Speeds vary, as you would expect, but the relationship doesn't. 10/12 940/764 PA 779/918 Orbi [20 devices]26Views0likes5CommentsiPhone missing multiple canvas switch option
Sorry this may be a repeat question I’m relatively new to this but my iPhone app is no longer showing the option to switch between two or more canvases, any recommendations on how to fix this or control a second canvas would be greatly appreciated.34Views0likes2CommentsMeural iOS Update is broken
Hi, The newest iOS Meural update is supposed to be including bug fixes, however it seems it has managed to break everything instead! The 'Canvas' icon now takes me to one of my three Meurals, where it keep saying it is sleeping (it is not) or when it decides it is not sleeping, the brightness and sleep (moon) controls do not do anything. It tries to refresh (Syncing your Canvas) but nothing happens. After 10 seconds for 'Syncing your Canvas' for everything you do, the 'On Now' Playlist keeps showing 'Try Again' above the works, which again doesn't do anything The three dots ... icon on top right, now shows only a Gear icon when pressed (no Text) which is the Settings of the current Canvas, but the list of other Canvases on the network is now nowhere to be found, so I cannot view any of the other ones. And yes I have tried un-installing and re-downloading the app, apart from Logging in for 3 seconds (could see the Playlists) and throwing me back to the login screen 4 times before it decided to finally log me in, there is no change. Please fix. BRgds53Views1like2CommentsOrbi app 2.54.1 – RBR50v2 “Logon timed out”; same credentials work with app 2.45.2 and web interface
Hi, I am experiencing what appears to be an Orbi iOS app compatibility/regression issue with my RBR50v2 and would be interested to know whether other RBR50/RBR50v2 users are seeing the same problem. My setup: RBR50v2 in AP mode 2 × RBS50 satellites Router and satellites firmware: V2.7.5.6 iPhone 18 Pro Max: iOS 27.0 / Orbi app 2.54.1 iPhone 15 Pro: iOS 26.6.1 / Orbi app 2.45.2 On my new iPhone 18 Pro Max, the Orbi app successfully signs into my NETGEAR account, including email OTP verification, and detects my Orbi system. However, when I select Go to Dashboard, the app asks for the local router credentials (admin + admin password). After entering the correct credentials, the app returns: “Logon timed out, please try again. If this issue persists, try rebooting your device.” I have been able to establish that the admin credentials themselves are not the problem: The same credentials work through orbilogin.com on my Mac. They also work through orbilogin.com in Safari on the affected iPhone 18 Pro Max itself. The same credentials work normally in the Orbi app 2.45.2 on my iPhone 15 Pro. I reset the admin password twice; each new password worked immediately via the web interface and Orbi 2.45.2, but Orbi 2.54.1 continued to return “Logon timed out.” On the affected iPhone I have also: confirmed Local Network access is enabled for Orbi; disabled VPN; temporarily disabled Private Wi-Fi Address; disabled Limit IP Address Tracking; deleted and reinstalled Orbi 2.54.1; rebooted the iPhone. None of these changed the behaviour. I also tried enabling Anywhere Access from the working Orbi app on the iPhone 15 Pro, but received “Some error occurred while enabling/disabling Anywhere Access.” The setting remains OFF. The comparison therefore seems particularly relevant: iPhone 15 Pro + iOS 26.6.1 + Orbi 2.45.2 → works iPhone 18 Pro Max + iOS 27.0 + Orbi 2.54.1 → “Logon timed out” Same iPhone 18 Pro Max + iOS 27.0 + Safari/orbilogin.com → works I realise that two variables have changed between the phones (iOS version and Orbi app version), so I cannot determine whether the issue is caused by Orbi 2.54.1, iOS 27, or an interaction between the two. However, the successful local web login from the affected iPhone seems to rule out the password and basic local-network connectivity. I have found previous Community reports of very similar “Logon timed out” problems affecting RBR50/RBR50v2 systems after iOS/Orbi app updates. Interestingly, my working app version 2.45.2 was itself released with a fix for “admin login timeout on certain router models.” Has anyone with an RBR50/RBR50v2 tested Orbi app 2.54.1 on iOS 27 and encountered the same issue? I have already submitted a bug report with logs through the Orbi app's “shake → Report a bug” function. Thanks in advance for any feedback.123Views0likes2CommentsUnknown Connected Devices
I have a Netgear 78 extended router system with 3 satellites. After updating the firmware today 8/23/26 and reconnecting to my home wifi, the Netgear app shows I have 141 connected devices; dozens of which I don't recognize and are offline. Has anyone else seen this issue and if so, what is a resolution to this?Solved153Views0likes5CommentsCan’t access Router config
I moved by Orbi RBK 850 from one home to the next, 3 times. Currently located in a home with Fiber. I have 2 satellites, one using back haul and the second connected via Ethernet. I cannot get my Orbi app to work nor can I use my browser on a laptop connected directly to the router to get access to the setup. The app sees my router but says it’s offline and I never get to the apps menu system. When I attempt via browser it fails138Views0likes4CommentsMeural Canvas unable to upload
Hello, For now months I have been unable to upload pictures from my iPhone or my MacBook to Meural. I haven't changed phone, I still have space on my Canvas, etc. Pictures are not oversized and are in the right format. I tried just one picture at a time... Support is unresponsive (tried many time to call but no one picks up). I'm very disappointed for a premium product, would not recommend to anyone - stay away from it. Any help?212Views2likes5Comments