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RS500 connected devices list doesn't match nighthawk and home assistant apps
Nighthawk app and Home Assistant app with Netgear integration don't read the full list of connected devices even though the 192.168.1.1 router admin portal shows the full list of connected devices. I have two phones that do not show up on the list in either app, but do show up on the list in the router admin portal. The only workaround is to reboot the RS500 router which properly syncs the full list of connected devices across apps but within 1-2 weeks the list becomes desynchronized again. This causes my home automation to fail as it relies on my phones being discovered on the WiFi network for presence detection when I am home and connected to the router. My router firmware version is v1.0.5.22. Since both home assistant and nighthawk apps are failing to read the full device list at the same time, I believe this is a router firmware issue or REST API cloud/server endpoint issue (ARP cache issue?). Home assistant uses the Netgear API via Python on a raspberry pi server connected directly via Ethernet to the router, I'd assume the nighthawk app uses a similar mechanism to retrieve the connected device list. Hoping this can be escalated to the Netgear engineering team. Best regards.
I cannot access my service contracts from the Orbi App
When I try to open my service contracts, the App just hangs. I have two active Orbi 970 service contracts linked to my account (one for a returned Orbi 970 Router). Could this be the reason? Any other ideas? Additionally I cannot see any protection level history and some of the displayed data like number of devices with installed Armor in the App are wrong / 0. Might or might not be related. Again any ideas?
Netgear nighthawk app only displays completely white screen.
Does anyone know how to fix the obvious problem of the Nighthawk app only showing a white screen? I have deleted the app by going into setting on my iPhone 13. I have even waited a few days. Each time I re-install in takes me through a few permission questions. It DOES NOT ask me to login, it is always already logged in. I am then taken to a completely white screen. I can close the app and reopen but it only takes me to the completely blank, white screen. I am running IOS 16.3.1.iOS app flakey since 10.5.20.3
Since installing this version on the satellites first, one at a time, and then the router, it seems as though the iOS app is a little flakey. for instance, one of my satellites simply shows a “dash” - as the firmware version. I have deleted and reinstalled the app. Signed out and back in. Same issue. if I log into the GUI or the satellite, it reports the same firmware version as the other satellite and router. So it appears to be a UI bug. anyone seen a similar issue before?