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Orbi App Time-Out Issue Resolution
Hello Orbi Community! We are aware that some users are experiencing "Time Out" issues when logging into their Orbi app using iOS. We ask that you update your app to iOS version 2.45.1 to resolve this issue. To update your app simply un-install then reinstall your Orbi app. If there are any android users that are experiencing this "Time Out" behavior while using the Orbi app please comment below! Thank you for your continued patronage!! Best, Kevin Community Team
Add VPN TUN option to the R7500 VPN options
Please could you consider adding the TUN profile in the OpenVPN server software already installed on the R7500 router to enable access from iOS and Android devices. This is a very practical and reasonable ask for a modern day piece of technology. Or, create a VPN app for Android and IOS that works with the existing VPN implementation on Netgear routers. Thanks, Sasan3 Ways IT Pros can Save a Trip to the Office with NETGEAR Insight #Video #Insight
Hi NETGEAR Community! We’re looking to change the way we market and produce content a bit and would love your help. We are going to try and gather as much insight and feedback and possible to then constantly adjust our messaging and deliver even more valuable content. You all are very busy and we appreciate the time you take to view the info we publish, so as a thank you we want to try and provide the most value for your time as possible. With that being said, I’m going to post a few short videos that we recently produced. We would love to know what you think… the good, bad and ugly truth (hopefully mostly good). We want to keep doing the things you like and then make sure we improve anything you don’t. Thanks in advance for your time and very valuable feedback! To learn more about Insight Network Management go to https://www.netgear.com/insight
Orbi RBR50 and Slow WiFi Problems with iOS Devices
I’ve been experience a very strange problem with slow WiFi speeds on my iOS devices for a few months now and was wondering if anyone might be able to point me to something to try to fix it. It seems that the problem started when I updated our iPhones and iPads to iOS 11 and has been ongoing ever since. I have spoken with Apple about the issue, but nothing we’ve tried has helped. Things like turning Airplane mode on and off, resetting network settings, re-setting up the iPad/iPhone as a new device, etc. Here’s what happens. When home, the iOS devices act normally and have a good connection to the Orbi system and get full Internet speed (150 Mbps for my service) all over the house. If we then take the iOS devices out of the house and connect to another WiFi network, such as at work, all is still well. The problem starts when we return home. They connect to the WiFi network just fine, but if I perform a speed test, they will show anywhere from about 1 Mbps to about 25 Mbps connections and will not get any better throughput. Also, while this is happening, if you try to use an application that accesses the Internet, it will experience long delays in accessing the information every few minutes. Once the delay is over, everything works as expected, but at the low, and sometimes very low, connection speeds. No amount of fiddling with the iOS devices will correct the situation; however, through the process of elimination I found that restarting the Orbi router gets everything back to working as expected. I can’t for the life of me figure out what could potentially be causing this odd behavior, but would appreciate any insight that someone may have and would be willing to share. This is becoming more and more annoying as time goes on.unable to access web interface, and orbi app fails to connect too (RBRE960)
hey, I have the Orbi AXE11000 Quad-Band WiFi 6E Router (RBRE960) with two satellites. At the moment I am unable to access the system settings, however I try: Web interface, fails to respond. Orbi access on home network, error: "We can't find Orbi." Orbi app outside the home, error: "We can't find your Orbi" The mobile app looks like it just updated, and on iOS is now at version 2.45.1 but note the web interface also isn't responding.... The actual Wi-Fi and Internet connectivity is all working OK. I just can't change any setting. I am loathe to hard reset the system because I do not have a recent configuration backup and also because unless I understand how this has happened I worry about it just breaking again in the same way. What has caused this and how can I resolve? I read elsewhere that this is because of a firmware problem (?) and that it's possible for Netgear to push an updated firmeware out. Is this the case, and if so how can I get that to happen? (There seems to be no way for me to contact Netgear as the product is three years old which is really frustrating when the software goes wrong through no fault of mine) Or, is there any way for me to manually update the firmware without access to the web interface? All pointers appreciated. Thanks!Why no consolidated Orbi app?
Got my new Orbi system up and running and so far, it beats our Gen1 eero and the Amplifi I just returned. Throughput is amazing. HOWEVER the software experience is TERRIBLE. eero and Ammplifi have a simple app that does it all (easily). There's the orbi ios app, netgear genie for some things, openDNS logins for parental controls, etc. Why isn't there a single app that works at home or away and lets you control all settings in one place? That's the one thing I miss about my eero... everything in one (clean) app.Bad iOS/Apple Connectivity (solved) and Slow Speeds - Orbi RBR40 - FW v 1.10.1.2
I have owned the Orbi RBR40 home wifi system for approximately 3 weeks. Within the first 30 seconds of being connected I ran a speed test and it showed 150mbps up/down immediately after a ran a subsequent speed test which showed 20 mbps up/down. Since then, all speedtests across all wireless devices run between 5 mbps and 30 mbps up/down. Averaging about 20 mbps. Furthermore it seems like all of my apple devices that were not connected to the wireless network the very first time the Orbi was plugged in were unable to connect to the Orbi system when it was in router mode. I reset the Orbi, changed the SSID, tried connecting to a guest network, and toggled every single setting in order to resolve the issue. Finally, upon consulting these message boards, I took the advice here: https://community.netgear.com/t5/Orbi/FINALLY-got-the-ORBI-not-to-drop-connection/td-p/1223334 and changed my Orbi from Router to AP mode and these apple devices finally connected. At this point I guess I am comfortable not using the Router functions of the Orbi device, but this is still disappointing. Even after getting the apple devices to connect, I am still averaging about 20 mbps up/down accross my wireless devices. My average speeds are as follows: Wired Straight to ATT Fiber Router: avg 800 mbps up/down, peak around 960 mbps Wired Straight to Orbi Main Hub: avg. 600 mbps up, 750 mbps down , peak around 700 mbps up and 900 mbps down Wired Straight to Orbi Satellite: avg. 200 up/down, peak around 300 mbps up/down Wireless Avg: 20 mbps up/down, peak around 30 mbps up/down I think that the loss between Router and main hub is expected (actually probably pretty good) The loss from Hub to Satellite seems a little extreme, but I would reluctantly believe that this is normal The loss from hub/satellite to wireless device cannot be right and I don't know what the cause is. Again, I have toggled every setting on these devices and performed a Wireless Analysis on Mac to determine their suggested channels (2.4: 6,2; 5.4: 44). I am currently running 2.4 on channel 2 and 5.4 on channel 44, though I have toggled through all of them and havent noticed any significant difference. The wireless functionality on my ATT modem/router combo is disabled including all broadcasting functionality Also, i have enabled Beamforming and MUMIMO but don't notice any difference one way or another on the effect on speed. Finally, I initially purchased a router/1 satellite system and installed this, but was not getting the signal strength throughout my house. I acknowledge that this was my fault because I intentionally placed the satellite in an unrecommended location. Since then I purchased a third satellite and placed it in across the house from my router and dropped the power on each band down to 25%. I have a smaller house and was interested in getting the "hardwired" satellite functionality in my home office (close to the router). My speed issues existed prior to adding the additional satellite and since. Even with the power cut to 25% I get strong coverage throughout my home and at a consistent average speed of 20 mbps up/down. Just to make sure interference was not my problem i have run tests of each satellite independently and the router alone. Still looking at 20 mpbs up/down. If there are any suggestions on how to regain some of my speed I would greatly appreciate hearing them.
