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Forum Discussion
Orbi App Time-Out Issue Resolution
Hello Orbi Community!
We are aware that some users are experiencing "Time Out" issues when logging into their Orbi app using iOS. We ask that you update your app to iOS version 2.45.1 to resolve this issue. To update your app simply un-install then reinstall your Orbi app.
If there are any android users that are experiencing this "Time Out" behavior while using the Orbi app please comment below!
Thank you for your continued patronage!!
Best,
Kevin
Community Team
12 Replies
Orbi App iOS 2.45.1.1 is experiencing a time out issue when trying to view Device Manager. This started after resetting Orbi router and satellite to factory and re-configuring it.
Orbi RBE870 Firmware V10.5.18.3_1.1.27
This did not work for me. Still receiving the login timeout message after uninstalling and reinstalling the Nighthawk v2.45.1 app. Running iOS 18.5. Nighthawk RAK75.
Update: I am now able to login to the app after deleting and reinstalling the app AND rebooting the router.
Update#2: The login timeout quickly returned. After answering the app setup questions I “thought” I saw that it was connected to the router but apparently wasn’t or was short lived. I was prompted to login again and received the login timeout message.
The new app update DID NOT FIX the issue for me.
I have problem with my rbr850 orbi locating devices on iphone app. I did uninstall/reinstall/ reboot etc. "sorry, your device list failed to load. Please try again later" since two days ago. app 2.45.1.1 firmware v7.27.15
Try a factory reset and setup from scratch usnig the Orbi app?
I have problem with my rbr850 orbi locating devices on iphone app. I did uninstall/reinstall/ reboot etc. "sorry, your device list failed to load. Please try again later" since two days ago. app 2.45.1.1 firmware v7.27.15
I am still facing the issue. I started to see it after I update iOS version.
- iOS: 18.5
- App: 2.45.1.1
- Firmware: v7.2.7.15
- Model: RBR750
Tried to uninstall and reinstall. Issue is still there.
I can also confirm that the new app does NOT solve the timeout issue.
iOS 18.5
iPhone 15
RBK20-100UKS
Rather frustrating at this point.
Correction. It did fix the timeout issue. I was actually seeing a different error related to an incorrect admin password. I have a password manager and had a custom admin password but it still did not work. I simply reset the admin password and it is now working.
So after resetting the admin PW, are you using same admin PW or something different?
Correction. It did fix the timeout issue. I was actually seeing a different error related to an incorrect admin password. I have a password manager and had a custom admin password but it still did not work. I simply reset the admin password and it is now working.
I can confirm that the new app did solve the timeout issue for me. It was broken, but after the app update it now works.
iOS 18.5
Orbi app 2.45.1.1
RBR20, firmware 2.7.5.6
