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MS60 Stuck With White Light
Hi all, Hoping a moderator or Netgear staff member can help here--the online support portal won't let me open a case and I couldn't find a working contact form. Setup: MR60 + MS60 mesh kit, purchased new May 2025. Hardware warranty expired: 2026-05-03. The MS60 satellite failed a while back before either deadline, but I wasn't able to sit down and properly troubleshoot it until now, so I'm only just getting to this unfortunately past both windows. Issue: The MS60 powers on to a steady, unresponsive white LED and does not respond to a factory reset. Troubleshooting completed: 1. Multiple factory resets via the "hole" reset button - no change in LED behavior, it gets on steady right after power on and never changes no matter what. 2. Multiple full power cycles (unplugged 60+ seconds) - same steady white state every time. 3. Updated the paired MR60 router to the latest firmware (V1.1.8.142) - no change. 4. Attempted to re-sync the satellite to the router at a close range - no change--the satellite disappeared from the MR60's device list while ago. 5. Attempted direct firmware recovery over a wired Ethernet connection (tftp). The satellite's Ethernet port shows no link signal on its LAN port (NO-CARRIER). 6. Verified the cable and computer LAN port by testing with the MR60 router, which connected normally and immediately. This isolates the fault to the satellite's firmware including the dead Ethernet controller failing to initialize at all — does not look like either config or software issue. There was no physical damage, drop, or liquid exposure; it simply stopped working one day. I recognize the warranty has technically lapsed, but given the product is barely 1+ years old, and the failure predates the current date and looks like a manufacturing-level defect rather than wear-and-tear, I was hoping that someone here could help me with the right escalation path, ideally towards a goodwill replacement or at least some other discounted replacement options. Happy to provide any additional information or conduct any further diagnostics. Thanks for reading this far. VladI tried everything including a call with Amazon
I tried everything including a call with Amazon. They opened a ticket and I don't know if they did anything, but the next morning what worked for me was disabling guest network and re-enabling it. Play music everywhere stated and was able to set up combined music groups.NetGear MR60 Router - WiFi Connectivity Issue between two computers
Hello, I have a MacBook with WiFi to connect to Internet. I have another computer (Jetson) that is also connected to Internet using Wifi. They both are on 5 GHz. channel. I cannot ping from my MacBook to Jetson and vice versa. I can confirm both are in Access Control -> Security Allowed. Is there a Router configuration that I should be paying attention? Thank you, MustafaMR60 will not connect with 2 satellites
I have had this router for at least 5 years. We got it because we have a TV in a guest house next to our house. The satellites worked fine when we first got them but we don't use the TV very much so have not dealt with this problem until recently. Some years ago it seemed that 1 satellite wouldn't work. I tried synching and resetting but it would not connect. I thought it was defective. The 1 remaining satellite is in the guest house. I notice the light is amber many times when I go in there. I have pulled the plug and then it shows the white light. But now it seems it disconnects very quickly. I tried to solve this problem today. I followed all the instructions about putting it near the router, pushing synch button, pushing reset button. I connected it by ethernet cord and it worked but as soon as I took it off ethernet, it went back to amber light. I went to routerlogin.net and it shows that neither satellite is connected. I went to netgear app and it downloaded firmware and then said it was good to go but satellites still don't work. Should I just toss the whole thing and start with new equipmentAccess Control Security Issue
Why has the Access control feature been removed from the security tab in the web interface? I found this very useful in controlling who and what devices could connect to my Nighthawk WiFi 6 mesh setup? Was very good for using the MAC Address filtering. Now it tells me to use the APP but unable to find where the Mac Address element in the App sits? Now I find that any new devices don't need to be given access and can just with the password get access, is this not a security issue? unless I'm missing something somewhere in the app? Any help why this Security Access has been removed and pushed onto the app will be appreciated. Steve ANighthawk MR 60 Web Interface
I have always used the web interface to access MAC address filtering to add new users. Today after logging in to add a new phone the web interface is advising me to use the APP to access this feature? Where is this feature in the APP that makes it easy as I cannot find how or where to do this? Why are we now being asked to use this when in the past it was in the router web interface and easy to find and why not just leave it where you can use either? What happens if your phone gets lost or stolen?
