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3 TopicsArmor Help and Information FAQ
For users needing help and information regarding Armor: NETGEAR Armor Protect Your Family and Your Home Network from Cybersecurity Threats https://www.netgear.com/home/services/armor/ https://armor.netgear.com/ What are the features of NETGEAR Armor? https://kb.netgear.com/000059435/What-features-does-NETGEAR-Armor-offer How do I start a subscription for NETGEAR Armor: https://kb.netgear.com/000059444/What-is-the-available-subscription-plan-with-NETGEAR-Armor Prerequisites and What Products support Armor? https://kb.netgear.com/000059437/What-are-the-prerequisites-to-use-NETGEAR-Armor https://kb.netgear.com/000061281/Which-products-support-NETGEAR-Armor How to Use and Activate Armor: https://kb.netgear.com/000059442/How-do-I-activate-NETGEAR-Armor-using-the-Nighthawk-app https://kb.netgear.com/000060582/How-do-I-activate-NETGEAR-Armor-on-my-Orbi-router https://kb.netgear.com/000060247/How-do-I-activate-my-NETGEAR-Armor-subscription-using-an-activation-code Armor Subscription Update Information: My payment method needs to change, how does one update their payment method for auto-renewal of my armor subscription? Enter or update details by browsing on the to this link: https://accounts.netgear.com/account Then you can edit your card payment details. Help with your subscription service? https://kb.netgear.com/000063635/How-do-I-get-help-with-my-NETGEAR-subscription-service How do I unblock URLs in NETGEAR Armor? https://kb.netgear.com/000061715/How-do-I-unblock-URLs-in-NETGEAR-Armor Armor Support Information and Help: https://kb.netgear.com/000061809/I-get-an-error-when-I-try-to-activate-NETGEAR-Armor-what-do-I-do https://kb.netgear.com/000062125/Why-didn-t-I-receive-an-activation-code-after-purchasing-NETGEAR-Armor-from-the-NETGEAR-Store https://kb.netgear.com/000059445/How-do-I-subscribe-to-NETGEAR-Armor-after-my-free-trial-expires https://kb.netgear.com/000059447/Can-I-add-more-than-one-router-to-my-NETGEAR-Armor-subscription https://kb.netgear.com/000059446/How-do-I-cancel-my-NETGEAR-Armor-subscription For additional help and information regarding Armor, please contact NetGear support: https://my.netgear.com/support/contact.aspx To get a hold of support for subscriptions services like Armor/Circle, click on "MyNetgear" at the top. Register an account (or login) and then the device. From there you can start the support process. Click on: My Support---->Contact Support---->Get help with my subscription service Thank you.13KViews2likes2CommentsSmart Parental Controls Help and Information FAQ
For users needing help and information regarding Smart Parental Controls: NETGEAR Smart Parental Controls Managing the family’s internet time has never been easier. WiFi with built-in Smart Parental Controls keeps your family connected and protected for complete peace of mind. https://www.netgear.com/home/services/smart-parental-controls/ What are the features of NETGEAR Smart Parental Controls and Smart Parental Controls Premium? https://kb.netgear.com/000062103/What-are-the-features-of-NETGEAR-Smart-Parental-Controls-and-Smart-Parental-Controls-Premium Which NG routers support Smart Parental Controls: https://kb.netgear.com/000064166/Which-products-support-NETGEAR-Smart-Parental-Controls? How do I set up and install NETGEAR Smart Parental Controls? https://kb.netgear.com/000062109/How-do-I-set-up-and-install-NETGEAR-Smart-Parental-Controls How do I start a subscription for NETGEAR Smart Parental Controls Premium? https://kb.netgear.com/000062167/How-do-I-start-a-subscription-for-NETGEAR-Smart-Parental-Controls-Premium Why can’t I see the NETGEAR Smart Parental Controls tile in the Orbi or Nighthawk app after upgrading to the latest firmware? https://kb.netgear.com/000062988/Why-can-t-I-see-the-NETGEAR-Smart-Parental-Controls-tile-in-the-Orbi-or-Nighthawk-app-after-upgrading-to-the-latest-firmware OpenDNS Notice: https://community.netgear.com/t5/Nighthawk-WiFi-Routers/NOTICE-Live-Parental-Control-Service-based-on-OpenDNS-will-no/m-p/2071958#M186847 If you cannot find the NETGEAR Smart Parental Control tile in the Orbi App, please make sure that the following conditions are met: 1. You are in a country where SPC is available. What countries is NETGEAR Smart Parental Controls available in? 2. Your NETGEAR single sign-on (SSO) account is registered to a country where SPC is available in your MyNETGEAR account profile settings. https://kb.netgear.com/000063796/What-countries-is-NETGEAR-Smart-Parental-Controls-available-in?language=en_US 3. The NETGEAR SSO account that you use to log in to the Orbi app is the same account that your router is registered to. 4. Your router isn’t in AP (access point) mode. How do I cancel my NETGEAR Smart Parental Controls subscription? https://kb.netgear.com/000064285/How-do-I-cancel-my-NETGEAR-Smart-Parental-Controls-subscription Help with Subscription Services: https://kb.netgear.com/000063635/How-do-I-get-help-with-my-NETGEAR-subscription-service To get a hold of support for subscriptions services like Armor/Circle/Smart Parental Controls, click on "MyNetgear" in a web browser: https://www.netgear.com/support/# To get a hold of support for subscriptions services like Armor/Circle, click on "MyNetgear" at the top. Register an account (or login) and then the device. From there you can start the support process. Click on: My Support---->Contact Support---->Get help with my subscription service For additional help and information regarding Smart Parental Controls, please contact NetGear support: https://my.netgear.com/support/contact.aspx Thank you.
Armor Activation Failed
Hello everyone, I bought a RS700 that supposedly came with a year of Netgear Armor. I activated the Armor trial in December when I bought the router. I looked recently on the Nighthawk app and noticed Armor was not active. It said to activate the Armor trial in the Netgear app. I thought that was odd, but I clicked to activate the Armor trial. I got an error stating "activation failed" with a separate popup saying "failed to subscribe". I just keep getting the same errors every time I try. It shows I have the Armor contract but that it is not available in my Netgear profile. Why isn't Armor activating? Why did Armor deactivate to begin with? Thank you for your assistance!64Views1like1Comment
