NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Have to Reset my CM500 when I Reboot the Computer
When I have to Reboot my Lenovo ideapad 70017ISK Laptop the Internet quits working. The Ethernet connection shows service and when I run the Windows 10 Troubleshooting it doesn't show any problems but I still can't connect to any Websites with the Browser. What I have to do is Reset the CM500 and then I can connect to the Web again. Any help would be greatly appreciated!C6300 Wireless Internet Disconnects 1 Device at a Time
I've been struggling with my C6300 Modem/Router combo for over 3 months now. I am at the end of my sanity. While I am streaming video, connecting to the company via virtual office(VPN), etc., my internet connection drops out on that device and switches to "no inernet connection" (I can still see my home network, just not the internet). The other devices in the home continue to function correctly. This happens on different operating systems, different laptops, and even my smart TV. The fix is either to disconnect and reconnect to wifi or reboot the C6300. I have had over a dozen conversations with Time Warner Cable who has come out to my house multiple times, has replaced lines, and assures me that the problem is not with their network. I've verified that the power levels are in range according to manufacturer specs (http://kb.netgear.com/app/answers/detail/a_id/24311?cid=wmt_netgear_organic). I've removed all splitters and connect the modem/router directly to the wire entering my home. I've also tried all kinds of different wireless channels both on the 2.4 and 5GHz ranges. Lastly, I've confirmed that I am on the proper firmware version. When connecting a device, I have a strong signal each time the issue occurs. It has been occurring DAILY usually multiple times per day.