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Serial number has already been registered
Hello, My Nighthawk AC1900 R6900 router seems to have become unregistered from my account. Until now I've been using the Genie app to login remotely but now the device does not appear in my list. The router was purchased at Costco brand new. I initially registered it March 18, 2016 and I still have the confirmation email. When I attempt to register the device again on my account I receive the following message "Serial number has already been registered." I would appreciate your help. Thank you.REGISTRATION PROBLEMS
I purchased a supposedly new router through an Amazon vendor. It turned out to be a returned unit, because when I tried to register it an error message said it was already registered, and the purchase date was a month before mine. The free phone and email support had expired so there was apparently no way to contact Netgear without purchasing premium support. I would like to register the product in my name. (The Amazon return period had also expired when I discovered this.)Transfer Ownership of USED Orbi Router RBR50
I bought a USED Orbi Router RBR50 from Amazon.com US in June 19, 2017 and want to have the product re-registered under my name as the NEW owner to avail of all the support associated with the product. The NetGear database shows my serial number has warranty good until February 2018. The website doesn't allow me to re-register or transfer ownership as it requires the email/password combination associated with the serial number used at the time of first registration. I don't have access to that information as I bought the unit as USED from AMAZON. All I have is a screenshot of my proof of purchase from Amazon which again I couldn't upload as part of the registration process as the serial number is already in the database (as still being owned by the person who purchased it brand new). Appreciate any help guys. Thanks!Impossible to configure EX6150 as access point
While setting up my EX6150 as an acces point, the initial configuration seems to be OK and I can connect to the internet (unsecure/NETGEAR_5GEXT). But whenever I try to configure it with following the link www.mywifiext.net and I start to input my E-mail and answer the security questions, the internet connection breaks down and I cannot complete the registration. Other computers (connected to ethernet) still have stable internet access. I already tried multiple different devices (laptops and mobiles) with the same result. My configuration: Router: AVM Fritz!Box 6490 Cable Switch: Netgear ProSAFE GS108Ev3 --> Ethernet conncted computers, TV... Access Point EX6150 should be used to provide WiFi on 2nd Floor Thanks for helping... JörgWho remembers date of purchase?
Sorry to post what must be a fairly common complaint, but why in the world do I have to know the purchase date in order to get help on my 5-6 month old WiFi extender that I purchased at Best Buy? And while I'm complaining, let me mention that the serial number is NOT on the back or the bottom of the extender I have. The little picture on the interrogation page is not anything like what's on my device. It's in a little slide-out panel that only my young grandson could locate after I gave up. Yes, eventually I got registered, and I will probably be able to figure out how to configure the device all over again. We had a new ATT "mother box" installed today, so now I'm trying to get the extender to talk to the new box. It asks for a password, and the password for the new box won't work on the extender. I've finally downloaded the help files, after spending 45 minutes registering, so maybe tonight I can sit down and figure it out. Netgear makes great products, and (although I don't remember purchase dates!) I have used Netgear products for years. But this episode has really p'd me off. I shouldn't have to go through all this after already having the device in use for several months. And -- by the way -- I'm pretty darned sure I registered the device right after I bought it, as NG somehow knows my email address....