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satellite issues
1 TopicOrbi Pro Orbi 6 (SXR80 - SXS80) Satellites won't connect
I have a Orbi Pro router that came paired with 2 satellites. I have had it for 4 years and recently if I have a power outage, like we have in OK often, my 2 satellites disconnect from the router and will not connect and these were pre-paired so they are supposed to just connect automatically. Since this problem started, I have tried many different things to get them reconnected, using all the published methods and they fail. One of the many times this happened recently, I tried all the basic reconnection steps and it failed, but then overnight it just healed itself and they both connected. The next time this happened I was not so lucky. Nothing would get them reconnected, even leaving things overnight. So, I did the only thing I knew to do which was to delete the satellites from my account and then use the method published for connecting a satellite that was not pre-paired. This worked, but only once. The next time I tried that method, it failed to add them back and I lost the use of the satellites for several days. I just gave up and used the router to provide internet to my 40 devices which was not ideal. After dealing with this a while I decided to continue troubleshooting and was able to get them reconnected, by doing the same things I had already tried and failed. Now I am stuck. I have manually removed the satellites from my account, in the insight app on my iphone, and this time, nothing will get them reconnected. I have officially thrown in the towel. This should not be required each time I have a power failure. I will get a battery backup, which should help, but I will have to get 3 since they are all in different rooms. Anybody have this same problem and solve it? Thanks in advance, Ron