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Forum Discussion
Orbi Pro Orbi 6 (SXR80 - SXS80) Satellites won't connect
I have a Orbi Pro router that came paired with 2 satellites. I have had it for 4 years and recently if I have a power outage, like we have in OK often, my 2 satellites disconnect from the router and will not connect and these were pre-paired so they are supposed to just connect automatically. Since this problem started, I have tried many different things to get them reconnected, using all the published methods and they fail. One of the many times this happened recently, I tried all the basic reconnection steps and it failed, but then overnight it just healed itself and they both connected. The next time this happened I was not so lucky. Nothing would get them reconnected, even leaving things overnight. So, I did the only thing I knew to do which was to delete the satellites from my account and then use the method published for connecting a satellite that was not pre-paired. This worked, but only once. The next time I tried that method, it failed to add them back and I lost the use of the satellites for several days. I just gave up and used the router to provide internet to my 40 devices which was not ideal. After dealing with this a while I decided to continue troubleshooting and was able to get them reconnected, by doing the same things I had already tried and failed.
Now I am stuck. I have manually removed the satellites from my account, in the insight app on my iphone, and this time, nothing will get them reconnected. I have officially thrown in the towel. This should not be required each time I have a power failure. I will get a battery backup, which should help, but I will have to get 3 since they are all in different rooms. Anybody have this same problem and solve it?
Thanks in advance, Ron
2 Replies
You're 100% right. You shouldn't have this problem. With pre-paired units, its rare for them to not sync. I've seen in occassionally with mine but its rare. And I've tried a bunch of the different mesh solutions. Makes me think somethings corrupt in one of them.
What I'd do? Factory reset the satellites and the router using the hardware button. While powered on, push and hold reset for 7-15 seconds or until the lights change. during bootup, hardwire the satellites to the router. set them up manually (just the bare essentials). Then re-install the latest firmware and reset everything one more time after they reboot.
Here's why I'd do that. If something is corrupt in the firmware, reinstalling the firmware can help fix that. But if a setting was corrupt or the corrupt firmware was causing it, you need to both reinstall the firmware and reset the devices to overwrite it.
Hey thanks for the reply. I didn't have any trouble with this set of 3 for the first 3 years. It started acting up after a power outage by losing connection with the satelites, but if I left it alone it would eventually reconnect. But then recently it would disconnect the satellites and they would not reconnect. The instructions say not to use the pairing method for pre-paired devices, but since they weren't connecting I had to try that. It failed. I did all the steps, rebooting all devices, cutting power then rebooting all devices, using a paperclip to do a reset on all devices, went through adding the router by scanning the QR code and completed setup. This left the system with a working router that shows 2 satelites that are disconnected. I repeated all this multiple times because in the past one attempt could fail when a second one would succeed.
If I have a corrupt firmware, it would have to be in both satellites since both are disconnected. I don't know if you are familiar with this model. It won't work with the Orbi App. Instead I have to use Insight App. I have also tried using the web interface.
When every attempt to connect the satellites failed, I chose to delete them from my account which removes them from my system so Insight no longer shows I have any satellites. So, then I used the method to pair the satellites since the system would not detect them and add them in its own. (I I did do a reboot of the router in hopes it would detect the satellites and add them) This worked once before when the same thing happend. But this time, that doesn't work either. Oh, also, I did connect ethernet cables between the router and 2 satellites and attempted to 1. get them to connect by rebooting the router 2. running through the manual pairing method.
I am able to see them in Insight and they all have the most recent firmware.
Right now I am using the router alone to power my 46 devices and things are not terrible, but laggy.
I think I have attempted everything you suggested, but if I missed something please let me know.
Again, thanks for replying with some information and instructions.
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