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2 Topics

VoIP phone not working with R8000 Router
Hello! I purchased a R8000 router for my home network a few weeks ago. I have been using a $60 Belkin router for last couple years and thought an upgrade was in order especially since this year my wife has been working from home. She does lots of video conference and her employer (based out of state) provided a VoIP phone that is part of their network. (It is a Polycom VX400 Phone) So, it’s just like she is sitting her office there. (just dial extension numbers, boom, has her boss, etc,) Works very well. A better router seemed in order though. Well, long story short is I cannot get the phone to work with the R8000 router! The Belkin was just plug and play. Just worked. I have been on the phone with Netgear support, but no joy. I have tried DMZ I have tried Port forwarding No joy at all. Here are some symptoms. First, it partially works. That is, you can make calls to people, but just not people on the same VoIP service, AKA the people in her office. In that case, calls goes through, but no audio, either direction. Another thing noticed. If she forwards her VoiP phone, which she does when she travels, the screen on the phone shows the number it is forwarded to. BUT when it is connected to the Netgear router, and things are not working, the forwarded number does not show on the display, though the phone is indeed forwarded. Don’t know what that means. I’m pretty much at my wits end. I have gone back to the old $60 Belkin router, and occasionally fool around with ideas with the Netgear R8000. But mostly, I feel like I spent $250 and don’t know where to turn. Thanks! -Carl
Solved
clester461
Feb 22, 2017 Place Nighthawk Wi-Fi 5 (AC) Routers
26KViews
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12Comments
Roaming/Handoff between AC1200 and WNDAP360
We have a Wifi network in the 5GHz range with a single WNDAP360. We use the ascom I62 WLAN Phones with good results. Now we had to extend the coverage of the 5GHz network. Sine we can't place a second WNDAP360 (due to missing network cables) we descided to use a range extender AC1200 for this. This works fine, with the exception of the roaming/handoff. When a handover occurs from the AC1200 to the WNDAP360 or vice versa, then we have a 3-5 second "silence" on the phone. Most of the time it then continues to work, but sometimes the VOIP connection drops completely. What do I have as options to provide seamless roaming/handoff without gap in the audio? Would a second WNDAP360 configured as repeater improve the situation?
Aarboard
Aug 22, 2015 Place Nighthawk WiFi Range Extenders
3.8KViews
0likes
1Comment